We visited this restaurant last year for our anniversary while in Newcastle from Glasgow and loved it, so we decided to come back again this year to celebrate. However, the service this time was a disappointment compared to the last visit. We were seated at a table for four instead of two, and it took some time before the extra cutlery and glasses were removed. Despite this, the lobster ravioli with fries was still delicious, hence the two-star rating. Unfortunately, nobody checked in on us to see how our meal was going, and when we declined dessert, we were promptly given the bill without any further interaction. The lack of customer service was evident, especially when the manager, who see...
First time for us. Walked in lovely inside well decorated and clean. We dined in the restaurant part. Food was nice well presented but the waitress we had who i believe was management was quite abrupt when we were ordering rushing us to order food. We had just sat down hadn’t even ordered a drink. But what really let it down was another member of the management team (male) really talking down to the service staff he actually shouted at one point to someone serving infront of the customers it was quite uncomfortable and not nice for the service staff (no way would I expect my kids to be treat like that at work you could see there clearly students trying to work to get by. They were lovely ser...
Having visited here a couple of years ago, we thought we'd pop in for a cocktail or two before we embarked on even more retail therapy.....and it was just as nice as we remembered it.Being lunchtime the place wasn't heaving and we were able to get a table easily enough. Drinks were ordered at the bar and delivered to our table. We also opted for some chicken dippers as a little treat, and were cooked to perfection and served with a generous portion of fries.Unfortunately there are no deals on cocktails, however, having tasted a slightly watered down version of Pina Colada earlier in the week, it was great to have a proper one at last, even if it did make the shopping trip a tad fuzzy!Staff w...
We booked here for a pre-theatre meal and had stated this.Our welcome was okay and drinks order quickly taken, but after that the service was slow. We had to request a vegan menu, and the choices for vegetarians and vegans was uninspiring. I opted for a Burrata salad. Our order was taken over minutes after we arrived, despite us being ready for over minutes and several other tables arrived after us, ordered and were served. I was then informed they were out of Burrata. It was substituted with mozzarella but this wasn’t reflected in the bill. We managed to order a second drink but didn’t have time for a pudding… won’t be recommending this to anyone at the theatre. It felt that if you were a t...
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We had a fantastic evening at this restaurant. The food was delicious, the drinks were great, and the service was friendly despite the busy atmosphere. I read some negative reviews on TripAdvisor, but I believe they are unfair. The size of the venue and the level of service provided were impressive. I believe the negative reviewers are being unreasonable. Overall, we had a wonderful evening and I thank the restaurant for a great experience.
Visited for lunch with family. All food and drink was superb and staff were attentive. There was an issue with the bill which I only noticed after I had left. A genuine mistake which was immediately corrected and I have to say was dealt with in an extremely efficient and customer focussed way and was the best customer service I have seen for a long while. Will certainly return and recommend to friends.
Popped in for drinks post theatre. Ordered 2 cocktails, when they were poured one glass had considerably less than the other. When this was pointed out the bar man said well you got more in the other glass ! Hmm doesn 't really help when they are for different people? Proceeded to make another cocktail...no customer service whatsoever. Very disappointed, won 't rush back.
Popped in to celebrate my friends birthday. Looked very dark inside. Tables all set with cutlery, glasses etc which looked nice. Not much atmosphere as only a couple of other people eating. A bit annoyed to find they seated a big party next to us, when there were loads of tables vacant. We ordered and enjoyed a lunch two course special.
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The service at this restaurant is exceptional, with a friendly and enthusiastic staff. I would highly recommend it, especially for their delicious margaritas.
The staff are very friendly and the food delicious I will return again when I’m back in Newcastle. the place also looked amaiNg
