Harvey's - Table reservation

2 stars only to eat because nothing was wrong with eating. it was the setting of the server dams that triggered this review. first missed the person who took our order, 1 burger, instead of 5 he only got 4 and since we don't get the magic I didn't know. but he was kind and smiled all the time. After I got fourth burger and the french and got rid of, I said, 1 more burger missing, she stared at me, torn the srcpt from her side of the counter and bam! just tell me 4. I was on the way she did that, and said ok I'm buying 1 more. I paid and she said wait for a few minutes. ok. I called again, made the burger, I said I can buy a big french, no big french? ok then 2 regular fringes. she has applie...

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I ordered food through Doordash but the driver never arrived to deliver the order. I was issued a refund and asked to pick up the food myself. The manager, Lisa, was extremely kind and offered me a free meal, even throwing in a dessert. She handled the situation with sincerity and provided the best customer service I have ever received. This experience has definitely earned them an increase in customers!

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Waited 55 minutes today for an order that was placed online and provided me a pick up time. Was supposed to be ready at 5:20PM. Got to the drive thru at 5:17PM and waited until 6:15PM to receive my complete order. And then another couple minutes for my drinks. And then I get a “sorry for the wait”

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The fries were cold and when I unwrapped the burger, it was a messy mix of mustard, ketchup, and relish. I have been a fan of Hasenburg for years, but I will not be returning to this place.

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The server at the takeout window was impolite and inefficient. I will not be coming back to receive this type of service again.

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