The lobby was so pretty and I was like okay this is going to be nice. But then as I got in the hallway and seen plaster coming off the baseboards and paint chipped I said oh this is an old hotel. The room double Queen reaked of what smelled like cigarette smoke and old men cologne. We stayed on 3rd floor and pool area I guess doesn’t have a curfew time. My husband had to go all the way down to truck and get our fan to block out noise. The only thing I can say positive. I never take a hotel bath but I cleaned the tub really well and took one . They have a deep tub which was very nice . Passing through leaving St. Augustine and had to stop . I dont think we will stay again . And we are Hilton...
The floors were dirty. The structure of the hotel looked unstable because the crown molding on both the ceiling and floor was in shambles. The elevators kept getting stuck and people had difficulties getting to their floor. The rooms keys were hard to activate because the light would turn red every time they were put in the slots. The rooms didn't get clean as often as they should and beds weren't made. Front desk had to be called several times because we didn't receive fresh towels. However, the food on the menu for the banquets was delicious. I liked the seating in the lobby and the atmosphere was nice. The staff in the lobby, front desk, hotel and restaurants were courteous and friendly....
This is an older hotel, lil' wear n tear but still a nice stay. My room was clean, smelled really nice, the temperature was set at a comfortable 67°F it was definitely nice after coming in from 104°F. I liked the location and the seafood restaurant jus a few steps out the door, not having to cross any streets. That was nice it was literally right next door a tiny walk literally steps through the hotel parking lot. I look forward to future stays here. Maybe next overnight I'll get the chance to take a dip in the outdoor inground swimming pool. Until next time Hilton Jackson ?
The staff is not professional at this hotel. Rooms are dated, elevators not working and never informed. They lost a package and did nothing to rectify it, only saying the contract says they aren't responsible. If you plan on walking to local restaurants, there are no sidewalks or crosswalks at the intersection. Most of the gym equipment was non functional. Some of our group left to another hotel due to cleanliness.
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The box springs were all old looking. I had a weird stain on my bed. The worst of all the coffee pot was nasty I kept running water through it but it kept having black gunk coming out of it. Also no microwave in the room nobody Wants a community microwave. This place is nice but it needs updating in the rooms , feels old. The people were very nice ? but I had to go out and get coffee so I checked out early.
I've stayed here on and off over the years..yes, it is worn and good staff is rare, but it still offers good value for the published rates..best breakfast in town and a good bar. Plenty of parking close to the door and close to good food and commerce. My expectations might be low, but I still think it is a good stay..Food drinks: Good breakfast....the best..
The hotel is outdated, which isn't a problem, but it's dirty. My room had sticky spots on the carpet, a piece of food on the floor, the lamp looked like it hadn't been cleaned in a long time. Just dingy. I did not take my shoes off in my room, other than to get in the shower and into bed.Rooms: Dingy and not cleaned very well.
Digital key did not work, water in tub was not draining, elevator was out of service, the linen on the beds and odor in the room made me very uncomfortable. There was a long line to get on a elevator several large groups to accommodateRooms: 2/5
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I did not stay in a room but had a job training. Everything was absolutely amazing from the service of staff, food, quality of the conference room and hotel itself. It was in a great location and easy to find.Service: 5/5
Located near where I needed to be. Not many places open on Sundays for dinner. I do recommend Soulshine Pizza (will deliver through Door Dash). Nice hotel for a quick trip to Jackson.Rooms: 5/5
Stuffed Crab With Crabmeat Au Gratin
Drago's Original Charbroiled Oysters
Crabmeat Mediterranean Side Salad
Oysters, Cajun Caviar, Beignets
Chicken Andouille Sausage Gumbo
Fried Shrimp Remoulade Po-Boy
Crabmeat Mediterranean Salad
Bread Pudding With Ice Cream
Deep Fried Kickin' Chicken
Pan Seared Kickin' Chicken
