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"Great experience, there was an issue with our order and the manager went above and beyond to rectify the problem. True customer service and I felt valued by the service received. Thanks!"
Phone: +13148990909
Address: North Euclid Avenue, 3, St. Louis, United States Of America, Mar del plata
City: Mar del plata
Website: http://www.hotboxcookies.com/
Monday: 08:30-23:00
Tuesday: 08:30-23:00
Wednesday: 08:30-23:00
Thursday: 08:30-23:00
Friday: 08:30-00:00
Saturday: 09:30-00:00
Sunday: 09:30-23:00
Dishes: 2
Amenities: 6
Categories: 2
Reviews: 559
I love hotbox cookies specially the EUCLID location mainly because of the nice manger Mr Alonzo. But what saddens me is I overheard a coworker of mine say she was gonna have her friend call n get him fired over personal reasons.smh she stated she would have her friend call and complain as if he was accepting cash app payments because she knew that was against the stores policy and would cause for immediate termination.for a second I thought maybe she would get over what she’s angry about ,until I went to get cookies and was told he no longer works there. I’m just praying the cause isn’t because of what the lady did because Alonzo just had a beautiful girl he loves his job and was the main re...
I came in at 9:30 last night to order it was my first time coming to the establishment and the young man who was supposed to been taking my order was totally disrespectful! He was on his phone the entire time slamming pans every time I asked if they had certain items! Then I proceeded to ask what time did they close he told me well we close at 11 but since I’m the only one here tonight I’ll be leaving early around 10:30 so because of that he wouldn’t be working on any ice cream orders. I will never recommend anyone to go in and place a order with them because you potentially will get the same treatment
This place does not close at 11:59pm on Friday. I repeat THIS PLACE DOES NOT CLOSE AT 11:59PM ON FRIDAYS. DO NOT ATTEMPT TO GO TO THIS SHOP ON FRIDAYS AFTER 11:00PM. I made a pickup order online on Friday got there at 11:15pm and it was closed. I am still waiting to hear if I get my refund
These cookies were delicious I mean hot and ready good . The cashier was very polite and even recommended me to get the ice cream with the cookies which took the deliciousness to a whole other level.
Great experience, there was an issue with our order and the manager went above and beyond to rectify the problem. True customer service and I felt valued by the service received. Thanks!
