I would like to start this review by complementing the young woman with blonde and black hair who worked last night 07/14/23. She has some of the absolute best customer service skills that I have seen. If I could leave a comment or review for the two customers, John and Heidi who recently wrote two reviews I would give them 0 stars. Watching two adults degrade a young woman to the point where she started crying was awful. She was respectful kind and did her best to resolve an issue that was out of her control. However the woman continued to scream at her while her husband watched. Two adults with children should never use this behavior towards another human being. How would they like it if s...
Leaving a review solely because I witnessed John and Heidi make this poor girl cry. They are the epitome of a Karen and a Kevin. The girl with the dyed hair was very kind, handled the situation very well being professional, and was well spoken all while the Karen was berating her. In the end, the girl offered everything for free to the Karen, which was an even better deal than whatever Groupon she had, and the Karen proceeded to order almost everything on the menu.Anyways... our ice cream was delicious. I recommend the Tres Leches!
One person in my group had a groupon. (Note the rest were all paying full price) They refused to accept it (despite the fact that it was valid and a full month before expiration), so the rest of us chose to leave. I used to come here every week and will not be back. I recommend steering clear!
So gross. Not the food but the staff. Sneezing into their arms while preparing food, wiping their nose on their sleeve. The sleeve on their sweater was so baggy that it kept touching the ice cream. Also, we were there for an hour. By the time we left, the kids were tired and cranky.
Book a table now
The taro and Thai tea were not served cold, and their flavors were bland. The boba seemed old and hard, as if it had been sitting out for too long. I can't believe I paid almost $10 for each one, not to mention the additional cost with tips.
4/21 We arrived at icicles at 9:30 PM and the girls there stated it was closed, with the door unlocked allowing customers to go in? Would be nice to have hours stated accurately to avoid driving half an hour to this place.
The restaurant has perfect hours and serves delicious food! The strawberry Fantasy was amazing. My husband said he will get it next time, he liked it even more than the Oreos blast! Overall, the food was delicious.
Took an hour to receive two drinks, only filled barely 3/4 of the way, and made both drinks the same when neither ordered it.
Book a table now
First time here! Absolutely amazing!! The custard tastes great and the mix-ins are delicious. A must visit for everyone!!
This order was completely wrong. Nothing was included...I will not be ordering from icicles again!
