Dear [Restaurant Name],
I hope you’re doing well. I'm reaching out to share my disappointment regarding the professionalism and customer service I've encountered at your restaurant.
On several occasions, I've tried to place orders, but my calls have gone unanswered despite your business being listed as open on Google. This has been quite frustrating and inconvenient for me as a customer. It’s puzzling that a business appears to be operating yet consistently directs calls to voicemail without any explanation.
Effective communication is essential for a successful business, and sadly, my experiences with ID's Kitchen and Catering have not met that standard. As a potential customer, it’s upse...
This place is very unprofessional. I would have been a first time customer and maybe a lifetime customer but from this experience, I will not be attempting to deal with this business again.There's a cell phone that's never picked up. These are the very reasons why I avoid my African people business because the lack thereof customer service. Wasn't able to place an order. I called several times at first, with no anwser.and of course the voicemail is full, typical. Got a return call, which I asked a couple questions regarding pricing location and food portioning. I then asked what time frame was needed to place an order which the young lady who called me back said about 40 minutes. I responded...
I've ordered from her a few times, and I can only comment on the goat soup and egusi, both of which were good. However, since this is a home-based service, the consistency can be hit or miss, and sometimes it feels non-existent. The owner rarely answers the phone and is not very responsive to texts when trying to place an order. I can't help but wonder if she genuinely wants to do business. It's quite frustrating.
The food was delicious! Since it’s African cuisine, I understand that it takes a bit longer to prepare and cook. I hope their time management improves for next time. However, I would definitely recommend this place. I particularly loved the Jollof rice. I paid $20 for each dish, and I ordered three different ones.
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What a wonderful experience. I got some food catered. Not only is the food amazing but the service was great. She was very responsive, professional, and accommodating. Thank you so much for everything!!
FYI this is a home based business/ restaurant you have call them ahead of time to make food for you. Don’t drive there thinking they have ready food!!
The good was soooooooooooooo good OMGI wish she is located in my city Atlanta but l will definitely come back anytime am in Maryland
This is not a location, she made me wait outside and asked me to pay without even know if and when I would get the food.
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Food was really delicious, well packaged and nice customer service. Definitely ordering again!
