IKEA is like coriander, either you hate him or you love him. However, the opinion may also change. When I was young, all friends were totally on IKEA furniture. I personally found the simple furniture and decoration, but not so stupid. Then I suddenly followed a change and there were very high-quality furniture, especially in the dining room. During the last visits I found many things so mauly out of sight, especially in the living area (Sofa/Couch) hardly convinced me. But what still convinces me, even if we don't have so much of it in the house: the shelves and cabinets and here also the combination options with suitable boxes, boxes, baskets, doors, drawers etc. In the meantime, if you we...
Absolute naughtyness as it is handled with customers! The latest experience: due to a strike, returns are not possible. I drive 20km through the city, carry a 3.5m long parasol over the parking lot (not to mention from the transport in the car, only to know that for 3 days you cannot make any complaints, returns, etc. Shopping goes without problems. This will be ensured. In this context, it is clear: there are no dedicated return staff. This usually makes the same people clear, but since complaint management is one of the basics of customer support, that should be possible for every employee. And there were employees, otherwise no shopping would have been possible. So, once again, an absolut...
In September I was already on the kitchen planning in Brunntahl, but the employee failed to store the finished planning. I filled out an appointment for kitchen planning online yesterday. Today I got a call in which I was told that my appointment was canceled as I cannot enter the house. The fact that another appointment is necessary in the business is absurd and not evident from yesterday's schedule. In a question today, I've been promised a call back after this has not happened after an hour, I called for a second time. Around 19:37-19:40 I had the experience of a very friendly employee of your company who advised me to buy my kitchen from another company. She started before I could say so...
On 31.10.2022 we were again shopping at Ikea. There was not all the information occupied, so we asked where to turn. The employee was somewhat unstoppable and explained that they would go to the sofa department. There was a real surprise. The employee (Galina) took us in peace and showed us some possibilities as we did not know what we took. Everything was very friendly and to our full satisfaction. Thank you, Ikea.
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I cannot join my previous speakers. Of course you'll find a not so good-tempered employee. But what shalls? Not everyone can always be friendly and laugh, right? It is important that we find good support in most cases and that things are good quality. And that's right here. But we would be more accessible with the public and a better exchange service. Life was too long. But now it's a bit too strict...
Unbelievable freky with customer service and kitchen department You continue and the next and your problem is still not dealt with. Everyone says something different to you, even though they are mistakes. Never again!
At minus 4 degrees, mothers with child, elders, etc. 1 hour and more stand out who want to return something. Bravo IKEA! So far I liked the articles, but this customer service is underground! No, thanks.
Have given back a mirror that had one point in the glass. Everything worked very well! Even my driving costs get reimbursed! IKEA on this!
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Very satisfied with delivery immediately after 3 days installation instructions very good to understand furniture are very good
Customer service is a naughty, will never buy again!!!!!!!!!!!!!!!!!
