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"Even if you don't need anything you will always find something useful"
Phone: +41585150386,+41848801100
Address: 158 Route De, 6643, Vernier, Switzerland
City: Vernier
Monday: 08:30-18:30
Tuesday: 08:30-18:30
Wednesday: 08:30-18:30
Thursday: 08:30-20:30
Friday: 08:30-19:00
Saturday: 08:30-17:30
Dishes: 20
Amenities: 14
Categories: 5
Reviews: 16960
The showroom and after-sales service are great, but the click and collect is disappointing. Each time I used it (5 or 6 times), I spoke for between 30 and 45 minutes before someone deigned to answer... Then another ten minutes before the person arrived with my order... I no longer dare go through this service, we waste less time going directly to pick up the products from the shelves.
I have always been happy with Ikea furniture until I had a serious problem with a product and was very disappointed with the initial customer service that shocked me from the big brand. Following my complaint and direct contact with Ikea Vernier, they were able to very quickly rectify the situation correctly.
The 1 year return service it’s a farse. When you return an object they will find a minimal detail to not get the product back. It’s essentially a way to convince you buying specially if you are not sure, but what is sure is that you can’t return the product. Do not rely on the returning policy.
IKEA type everything is normal. I don't know if the others are better.
Even if you don't need anything you will always find something useful
