I placed an online order for a brownie with sprinkles and an ice cream sandwich to be delivered to my daughter for her birthday. However, the shift manager canceled my order without informing me, claiming they were out of ice cream. After waiting 50 minutes for a delivery that never arrived, I called the Allendale location to check on my order. The shift manager was very rude and abrupt, insisting she had called me twice to inform me about the cancellation and refund. I explained that I received no messages and saw no refund in my bank account, and asked if I could place a new order for immediate delivery. She curtly responded that they do not take orders over the phone and I had to order on...
