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"Brilliant hotel Rooms excellent Easy checking in Evening meal great Breakfast great value Customer service excellent"
Phone: +441824709960
Address: Saint Peters Square, LL15 1BE, Denbighshire, United Kingdom
City: Denbighshire
Monday: 07:00-00:00
Tuesday: 07:00-00:00
Wednesday: 07:00-00:00
Thursday: 07:00-00:00
Friday: 07:00-01:00
Saturday: 07:00-01:00
Sunday: 07:00-00:00
Dishes: 1
Amenities: 13
Categories: 5
Reviews: 936
“Appalling” 16 May 2023 Hard to believe the fact that you expect hot food to be too much for them to handle! Read enclosed, in response to a complaint Date of visit: May 2023. I wrote a complaint about the manager who after I was asked if my food was ok (approx 30 min after finishing most of my food, I said yes but the side dish was too cold to eat. I was subjected to the manager telling me my expectations were too high?! I said, expecting hot food to be hot is too high an expectation?? Yes he replied. I wrote to the head office and the following is taken from their email: “the manager has banned you from this pub as you were abusive, this decision will not be overturned”. laughably, I was i...
We stayed in the hotel as we were attending a wedding in the village. Staff were less than helpful between the hotel and restaurant. The reception was unmanned at arrival and bar staff where less than interested in this .. eventually we got the room only to find half drank bottle of water which I took took down to staff to request a fresh bottle, I heard the young lady refer to me as “that woman wants a bottle” to which I did interrupt politely and say we have literally just walked in the room and found that there was a lot of huffing and puffing from the young lad behind the bar and I was handed a bottle with no apology or anything. Very rude attitude. The breakfast the following morning wa...
After looking forward to a nice lunch at Ruthin Wetherspoon we opened the back entrance door and was nearly knocked back with the discusting smell of the area. I will not go in there again until it has a complete refit of carpet ect. It was sickening.
Really disappointing meal out with family. The food was awful and pretty much thrown down on the table. We’ll give this place a miss next time we’re in Ruthin.
Brilliant hotel Rooms excellent Easy checking in Evening meal great Breakfast great value Customer service excellent
