Tommy/ Tom/Tim or whatever the red head short man name is has a horrible attitude and poor customer service. My elderly mother sandwich was made wrong 3 times and this employee needs a serious attitude check. It?s not my mother fault that her sandwich wasmade incorrectly. No apology, rude staff, poor customer service. I had to go inside of the store and ask for cheese to fix mymother sandwich correctly.In the customer service/food industry, an employee should have patience and want to please thecustomer. This didn?t happen here. Wondering if demographics played a part in this!
11804 E. Oswego St. Suite BEnglewood, CO 80112. We have always ordered from this location without any issues. Today I called in to place a pickup order and as I started to order the employee interrupted and said we are not going to deliver to you to which I responded I wasn't wanting it delivered, I was picking it up. He then said either way I am not going to take your order. I asked why and he hung up. I called back to speak to a manager and he replied there is no manager and hung up on me again.
I usually will order a sandwich online with their app. There's almost never a wait when I go to pick it up, though there have been a couple of times recently where a wait was necessary. But, it's not really the staff's fault when they get that busy. They're all pretty friendly there, too. No complaints, really.
I ordered from DoorDash not knowing that jimmy John’s had changed their style of wheat bread to a flat sandwich bread instead of a roll. When I went in to ask for my sandwich to be put on a white roll instead they were kind, helpful, and speedy. I very much appreciate their handling of the situation.
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Very bad service. Was told that an online order took priority over me physically standing there to order and that there would be a 90 minute wait. Also was told they were out of French bread when I could see the bread behind the counter. Never will return to this location
Sandwiches are still really good but their service is definitely not freaky fast. It's silly slow. Before I moved to this location I could order from JJ and have my food in 10 15 minutes. Here; 45 minutes minimum.
It’s been over an hour and still hasn’t even left. I called they said short staffed, the past 4 times we have ordered it’s taken forever and often my sandwich is the original, not the favorite version I pay for.
I remember when their ads said freaky fast. Almost 1 and a half hours later I get a goodish sub, flat soda and no heads up its here. Never again ?
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I love getting hot dogs from this place! It's a fantastic spot! Vegetarian options: chicken.
Dante would not give management name or number when requested. Shame on yall.
