The online listing indicated that the restaurant was open until 6pm, so I called to place an order. Unfortunately, there was no answer the first two times I called. On the third try, a man answered and rudely asked why I was "blowing up" their phone, informing me that they were already closed. I apologized and mentioned that the online hours showed they were open until 6pm, to which he responded rudely again. I expressed my disappointment with his attitude and lack of respect, but he continued to be dismissive and eventually hung up on me. This incident of poor customer service, combined with their apparent disregard for customer satisfaction during difficult times like the current pandemic,...
I placed my order at 1:19. It did not arrive until 2:15. Almost one hour! I've ordered large deep dish pizzas on a Friday night that arrived sooner than that! So much for freaky fast! I had a lot to do today, which is why I ordered from Jimmy John's so I could get my lunch quickly and get on with my day. Had they at least contacted me to let me know that there would be such a long delay, then I could have gotten some of my errands done in the meantime instead of waiting around for almost an hour! The primary reason why I ever order from Jimmy John's is for the freaky fast delivery. If you can't even guarantee that, then I'm better off going through a drive-thru.
I am incredibly disappointed that none of the staff at this restaurant have responded to my message regarding an excessively late delivery. I often order lunch from this establishment online and have never had to wait an hour for my food to arrive. I am shocked that they did not even attempt to contact me to inform me of the delay. I could have easily picked up my order and not missed my entire lunch break waiting for delivery. I will not be ordering from this place again.
I have been ordering from this restaurant regularly and the staff is amazing. They always get my order right, the delivery is quick, and the food tastes fresh. I have tried many other places, but this one stands out as being reliable. I am impressed by the quality of the sandwiches and how smoothly the shop is run. Thank you for your hard work and for consistently providing excellent service. You have gained a loyal customer for life.
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The customer service at this restaurant is outstanding. They were extremely friendly when I entered and handled a mix-up with my order with professionalism. They promptly apologized and offered me either a refund or a replacement sandwich. When I received the new sandwich, they ensured that everything was to my satisfaction. I will definitely be coming back to this establishment in the future!
I called to place my order and spoke to a man who claimed to be the manager, Javi. He informed me that my delivery order was on its way but couldn't provide me with an estimated time of arrival. He abruptly hung up without asking for my name. When I called back, a different "manager" answered and thanked me for my patience. My order was finally delivered after some delay.
Excellent customer service. Were super friendly when I went in. Had a mix up and got the wrong sandwich, no big deal it happens. Called them and they apologized, offered me a credit or a new sandwich. When I went to grab the new sandwich they were awesome and made sure everything was good. Will definitely return!
I can't describe how great this new place is in glendale heights! great new drinks that are normally not offered in our city, plus 4 dollar dishes, they rock jimmy!
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Staff are not wearing mask and while preparing my sandwich she’s talking. I think that’s unsanitary
The nicest staff at Jimmy John's I've been to. Friendly and they smile a lot!
