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"Terrible location. Wont be back to this one"
Phone: +13148493355
Address: 3751 S Lindbergh Blvd 105, 63127, Sappington, US, United States
Reservation, Booking
City: Sappington
Monday: 11:00 -21:00
Tuesday: 11:00 -21:00
Wednesday: 11:00 -21:00
Thursday: 11:00 -21:00
Friday: 11:00 -21:00
Saturday: 11:00 -21:00
Sunday: 11:00 -21:00
Dishes: 0
Categories: 5
Reviews: 115
If I could give this 0 stars I would. Placed an order at 6pm last night via the mobile app and it was accepted and confirmed. Called at 7 to ask when my sandwich would be delivered and no answer voicemail is full too. Turns out they were closed. Tried calling again at 11am today and I guess they’re still closed even though it says they’re open because no one is answering my call. This is ridiculous. If you’re closed, update your hours so the app doesn’t accept orders for this location. Now I’m out $15 and since this is a franchise JJ customer support can’t do anything about it.
They dropped the ball on my online order. Place it before noon, got a confirmation and NOTHING. Called the store-no answer. It 's 5:30 pm now and my order is out for delivery . This happened a few months ago as well- so twice. So this IS how they roll and according to the comments this happens A LOT. My suggestion is to hire technical support that is capable of fixing this problem. You 've had plenty of time.
I doubt I will return to Jimmy John's after this experience. I understand that mistakes can occur in food service, but this situation was particularly disappointing for me. As a vegetarian, I received the wrong order that included meat, and I actually consumed some of it before I noticed the issue. It was incredibly frustrating, and I don't think I'll be going back again.
The Sunset Hills location is the absolute worst. For the third time in ~6 months, we’ve pulled up to order and they’ve been closed multiple hours before their scheduled closing time. This time there was a handwritten note saying “Sorry, closed early.” The other two times, not even a note. Will be going out of my way to visit other locations from now on. Book a table now
I have been to this restaurant 3 times. The first time there was a hand-written sign over the drive through speaker that said closed early . Today there was 1 poor employee taking orders, making sandwiches, working the drive thru, taking deliveries, etc. She was doing a heroic job but I still waited in the drive thru for 20+ minutes (it was not busy).
I ordered two Turkey Tom sandwiches, but only one was prepared correctly; the other one was missing both tomato and lettuce. We also paid extra for cheese, which was included on both sandwiches. When I called the manager about the issue, I was told, "Oh sorry, we can't do anything about it." Really? That’s disappointing customer service.
I strongly advise against supporting this restaurant. I placed an online order months ago, and it was never delivered. I tried calling them about four times a week for a month, but no one ever picked up the phone. I haven't received any refund either. Please consider taking your business elsewhere!
Ordered and paid for food delivery. Got a message after 2+ hours that it was out for delivery. Never arrived. Third time this has happened (shame on me). Based on my experience and the reviews below, this is exactly how this location rolls. Book a table now
I put a delivery order. he never delivered it to me. When I called the load, the guy who worked there, hanged on me and they didn't want to pick up the phone. I never have my sandwich or my money back.
