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"Staff are always super friendly."
Phone: +441179591100
Address: The Mall Cribbs Causeway Regional Shopping Centre, South Gloucestershire, United Kingdom, BS34 5QU
City: South Gloucestershire
Dishes: 18
Amenities: 21
Categories: 5
Reviews: 2956
I bought a lovely looking pair of boots last november. Westland, by josef seibel. After only very light use , about twice a week for four months tewy have fallen to bits. The sole pulled away from the upper on both feet even though the fit was perfect, no squeezing. The patina has started disintegrating. Pics attached show where i have had to glue the hole. Inspite of my having the boirs and a transaction statement from the bank john lewis refused a refund saying they would need proof of exactly what i purchased for £89.99. The store obviously could trace my transction and the item purchased through my debit card details but they refuse to. Neither the product nor the service are what i woul...
I have now visited John Lewis cafe a few times and, without fail, the customer service is awful. Staff ignore you until it suits them. Gluten free options are awful and the standard of service is just lacking. I expect a certain standard at John Lewis and this falls very short of what’s acceptable in any cafe anywhere. Is there anywhere in the Mall at Cribbs Causeway where you can find good food, a lovely cuppa tea and good service. I won’t be returning.
Just bought what feels like the last bread maker in the UK. It was ex-display. They said it would need PAT testing, so I assumed Id have to pick it up in a few days… as it turns out, they have an in-store electrician, who did it there and then, and they packaged it nicely for me and I walked out with it today. I am impressed with how prepared for this scenario they were. The staff were of course super helpful, but thats par for the course with JL.
A lovely man named Michael helped to find a new bow tie when the box that contained the one out was ruined. A fresh one was pulled out the stock for me with Michael falling over himself to help. I cannot commend him and the John Lewis service enough. If a commendation could be passed on, that would be excellent.
