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"The rudest staff I have ever had the displeasure to encounter. Customer service training desperately required."
Phone: +441248811111
Address: 5 Bulkeley Terrace, LL58 8AU, Isle of Anglesey, United Kingdom
City: Isle of Anglesey
Dishes: 18
Amenities: 10
Categories: 5
Reviews: 2397
Waited at the ‘wait here to be seated’ sign to be shouted at across the cafe by a member of staff to take a seat and she’d be over to take our order. Sat patiently for a while when another couple who obviously knew the routine arrived. They were told to sit and wait for service, but rebelled after waiting some time and went to the counter to order, then came back to sit down. Waited patiently some more, still no service. Got up and left, 2 staff chatting by the kitchen door shouted ‘thank you’ sarcastically as we left.
We went to this restaurant for a light lunch and had the ham and cheese panini served with salad. It seems like this place used to be a bank because there were heavy vault doors downstairs where the toilets are located. The staff were friendly and welcoming and have a good sense of humour. The cakes they offer are a must-try, absolutely delicious. Highly recommended. Thank you for the great service.
Absolutely love coming here! Best cakes and coffee in town. I have to say what makes this one of my favourite places to visit is the staff all happy to be in work and always give me a smile. Would definitely recommend to groups of friends or going solo because the staff are so welcoming. Best red velvet cake I’ve ever had!
We stopped for cake and a drink at this busy restaurant full of young families. Although it took a while to receive our cake after our drinks, the cake was delicious. I highly recommend the coffee and walnut cake.
The rudest staff I have ever had the displeasure to encounter. Customer service training desperately required.
