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"The lady serving at this time is very rude to the Uber Eats drivers."
Phone: +17083856830
Address: West 127th Street, Calumet Park, 60406, United States Of America
Reservation, Booking
City: Calumet Park
Monday: 11:00 -22:00
Tuesday: 11:00 -22:00
Wednesday: 11:00 -22:00
Thursday: 11:00 -22:00
Friday: 11:00 -24:00
Saturday: 11:00 -24:00
Sunday: 11:00 -23:00
Dishes: 0
Categories: 5
Reviews: 202
Went with my mom after she heard about the 60th anniversary celebration. Walked in, absolutely hot with a fan blowing. That's fine it's bbq, but I didn't hear/see the cashier when I walked in, which leads to the experience. I get my mom's order and am now ready to order. I look behind the counter and say how you doing, you ready for me? I didn't see anyone there at first. She then replies, I been said hi. Okay, my fault it's loud out here, how you doing? She was just rude from that point. 2nd woman walks in, same thing, and they were not honoring the meal deals promoted, she just came to support for their anniversary as well. Now here is the best part, a young man walks in, 3rd customer, and...
Today, I witnessed the worst customer service experience provided to my friend. My friend simply wanted Ribs Tips meal from this Kenny’s Rib. The meal was disgusting ?! It appeared to be leftovers from the day prior and cold! My friend called to express her disappointment regarding the meal only and was greeted by the worst customer service representative ever! The representative was rude, disrespectful, lack communication skills and empathy regarding my friend perception of the initial meal! Upon returning the food the representative became argumentative about an exchange not, refund. Overall, my friend and will never return to this particular Kenny’s Rib! I do want to say “ the cook apolog...
Ordered sides, mac n cheese and the greens. Both were ok, not what I would consider good but I was bbq 'ing my own ribs and needed quick sides. Mac and cheese was too peppery and not cheesy enough, the greens were a bit on the tangy/sour side as well as too peppered. I picked up my order and will never return as the older woman at the counter was rude, had an attitude WELL before I walked in the door and treated me like I was going to steal someone else 's order due to past thefts of that kind. Nothing to do with me or the money I spent patronizing them. Customer service and atmosphere don 't exist here. If you value those things as well as good DELICIOUS food, skip this place. Needless to s...
The rib tips were tough, so I called and spoke with Tiana, who said she was the manager. She had a rather unhelpful attitude, but she did ask us to return the uneaten food so they could prepare fresh dishes for us. On the other hand, Jeraldine provided outstanding customer service on both occasions. She truly exemplifies excellent customer service! The five-star rating is all for Jeraldine! Book a table now
It's sad when you support black owned and get the worst customer service from someone who is your elder Kenny's owner really needs to get rid of this very unprofessional older lady she don't know how to speak to patrons and she's argumentative for no reason I can definitely see someone poppin her but I definitely will not patronize anymore if she's there I will go else where.
I came down from Atlanta, and Mrs. Jeraldine was incredibly friendly, funny, and patient. Her customer service was outstanding—she definitely deserves a raise!
The older lady that works at the counter is extremely rude! Such a shame to have to encounter such a nasty person when just trying to order/ pick up food.
The rib tips were tough and overcooked, making them inedible. The link was small, and while it was decent, it didn't stand out in flavor. Book a table now
BBQ ribs and links were AIGHT, nothing Special or to write home about small/limited parking...
