I would give this restaurant a 1/5 rating for multiple reasons, both related to the outlet itself and the company as a whole. My experience at this restaurant was incredibly disappointing. Firstly, no one spoke to us through the drive-thru microphone, leading us to abandon the line and wait in a queue of unhappy customers. When I entered the restaurant to place our order on the internal touchscreens, things did not improve. I waited for over 30 minutes while my family sat in the car, only to receive incorrect drinks for the children, no cup holder, and lukewarm, mediocre food. The manager was also struggling to manage online orders, causing further delays and frustration for customers. It wa...
Rude, Rude, Rude!!! Visit 01/08/23 Wow KFC get your staff on customer service training courses as they have a lot to learn! Rude, rude, rude to say the least! 3 members of staff ignored me when trying to pick up an order I caught the eye of one of the girls on three occasions and was deliberately ignored as she was too busy reprimanding a peer on what he was doing wrong (shame she didn’t have a mirror to see her own failings). When I eventually got her attention and received my order she apparently had not been versed on the basics of customer service such as please, thank you and have a nice day! So KFC at Hermistom Gait take some pride in how you deliver customer service as if it wasn’t fo...
We waited 30 minutes on our order. As we were waiting deliveroo and just eat drivers were arriving, flashing their phones and getting their orders to take away almost immediately. When the order did arrive, even though I had placed it at the till point with an employee, the order was not correct. She had put in the wrong type of wrap I wanted, ignored my request for non seasoned fries and our snack boxes did not come in a snack box. We just got a small box of popcorn chicken and fries separately. The staff were not apologetic and were rude about the time we waited and the order being wrong. Will never be back.
I would avoid this place Long waiting time, drinks not filled to the max and watered down (in my case twice for ice tea). Chicken ok, but unfortunately no choice when using self order kiosk at the place, I'm not sure if choice is bigger when ordering by different method. Two stars only because I got my order and they got it almost correct (two fries instead of
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Food itself wasn’t too bad but the guy on the drive thru was totally robotic and disinterested. Then he started sighing when we asked a question. We then waited 26 mins for our food apparently they had run out of fillets. No customer service at all. Won’t be back.
Great place to grab some chicken but there's no pedestrian access. If you visit Hermiston Gait or get just get off the tram nearby, you need to cross one of the busy roads that surround it.
I've visited this particular store a few times over the past year hoping that it will get better but each time it's a dissapointment. I don't think I will be back to give it another chance
Great customer experience, Place is tidy and clean, and quick, friendly assistance is available. No queues and fast service. Will definitely return when in the area.
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Ordered a meal unique to myself. Staff member was happy to help. Bought meal at reasonable cost. It was delicious.
Distaster, 3 times in the row part of the orders missing.Food delivered cold n messed up. Avoid if you can
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