My experience was very disappointing. I waited at the counter for 12 minutes without anyone coming to assist me or take my order. Four different employees saw me but chose to walk away instead of offering help. When I finally called out for assistance, I was ignored. There was only one customer in the restaurant at the time, and they were seated at a table. This is completely inexcusable. I plan to contact the management to file a formal complaint against the staff. I would recommend avoiding this establishment!
Every time I drive by this KFC, I assume it's never open. However, tonight I saw cars in the parking lot, so I decided to give it a try. I went through the drive-thru and found out they were open. I placed my order, and the friendly lady at the drive-thru window told me to pull forward because my order would take about 5 minutes to cook. I understood that, but I've now been waiting for my food for 30 minutes. This is absurd, and I won't be coming back.
I was really disappointed with my experience. I spent $53.00, but the original chicken wasn't extra crispy as we had requested. We also paid extra for some items that were missing, including the chicken tenders we ordered. I tried calling the restaurant, but no one answered the phone. I came to this location hoping it would be better than the one in Odenton, but unfortunately, that wasn't the case. I guess it's back to Popeyes or Royal Farms for us.
It's been a couple of years since I've had KFC, and I wonder if the Original recipe has changed. In my opinion, it hasn't improved. The chicken was dry and unappetizing, and even the coleslaw had an odd aftertaste. The only highlight was the lemonade, which tasted more like lemon soda—when did lemonade become carbonated? The biscuit was hard as well. I don't think I'll be returning!
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I ordered a famous bowl and a chicken sandwich on November 23, 2021, at 6:45 PM. When I got home to eat, the sandwich was hard and cold. After just two bites, I felt sick to my stomach and ended up vomiting. This is unacceptable service. I won't be returning. Millersville KFC on Veterans Highway.
PLEASE HELP THIS LOCATION!! Every time I visit, I struggle to get in and out quickly. It's incredibly frustrating. I ended up waiting over 20 minutes in the drive-thru just to pick up a GrubHub order, when it could have been simply handed to me at the door.
The drive-thru speaker was malfunctioning. I repeated my order three times, yet the staff continued to ask me to repeat myself. They were very rude and even had the nerve to yell at a customer. This happened today.
The biscuits are doughy in the center, the mashed potatoes and gravy taste pre-packaged, and the chicken is utterly bland—just a touch of salt and pepper would have really improved it!
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The drive-thru speaker drives me crazy every time I go there. That's why I started going to Popeye's instead.
Fantastic service! The food is exceptional, and the staff is very friendly.
