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"When you go thru the drive thru they say come inside to order. What's the point of a drive thru! I went next door to McDonald's instead. Management better do something fast!"
Phone: +17577220182
Address: 1101 W Pembroke Ave, 23661, Hampton, US, 23669, United States
City: Hampton
Website: https://locations.kfc.com/va/hampton/1101-w-pembroke-ave
Monday: 10:30 -22:00
Tuesday: 10:30 -22:00
Wednesday: 10:30 -22:00
Thursday: 10:30 -22:00
Friday: 10:30 -22:00
Saturday: 10:30 -22:00
Sunday: 10:30 -22:00
Dishes: 10
Amenities: 3
Categories: 5
Reviews: 3225
Definitely the worst customer service experience of my life. The Drive-thru worker was extremely rude. She told me that I can't add to my order at the window, which was fine. I said that I would come inside. She proceeded to demand that I pay her for my current order immediately. I repeated that I was coming inside. When I got inside, the first order was already bagged, crumpled up and laying on its side. The cashier attempted to verify what I had ordered and I explained that I had not ordered regular chicken sandwiches...I had ordered spicy chicken sandwiches and wanted to add to the order. The Drive- thru worker turned around and yelled That's not what he said when he ordered The cashier t...
I didn't know this place was even there. in the night all the lights are on the parking lot (city code violation and the sign is also out. only the reason why I knew that they were open is that another poor soul is driving through the line rude car by person, as the other reviews say (they must be connected to the peculiarity as they are still there) customer service is terrible. never comes again.
The female drive thru worker was so RUDE, she kept rushing me along. I had to get a HAND WRITTEN receipt because the manager did not order any receipt tape. The fries were cold but my sandwich was hot and tasty. Overall the service was horrible. The lobby was closed but the worker or the manager did not have a mask on either.
This place sucks. Worth the miles to go elsewhere. It's generally a month or more between my visits and always a different crew so it must be management/owners not doing their best to train or even supervise ? anyway, I'll not visit again and will discourage my family and friends from wasting their money here.
When you go thru the drive thru they say come inside to order. What's the point of a drive thru! I went next door to McDonald's instead. Management better do something fast!
