"I was looking for something other than burgers today, so we decided to try the buffet lunch since we had always enjoyed it before. However, we were told they no longer offer a buffet, as they have discontinued it. Because of that, we're unlikely to return."
Every time I've gone to request my refund, I've been told it's unavailable, and the staff has treated me poorly. During my most recent visit, I was even yelled at as if I were at fault for simply asking for my money back. I've been given two gift certificates—one during my initial attempt to collect my refund and another sent to me by mail. Despite being consistently assured that my refund is ready, it’s never available when I go to pick it up. They knowingly served me spoiled food, yet somehow I find myself being blamed for asking for my refund.
I strongly recommend avoiding this restaurant. You could end up with expired food, risking your health, and facing blame if you seek compensation!
This is the worst KFC I've ever visited. The buffet is often empty, and the manager seems to excuse the poor service and staff incompetence. She claims they are always short-handed, but I've counted the employees visible, and that clearly isn't the case. The restaurant is dirty, and it's hard to find a clean table. When you ask to add items to the buffet, the staff reacts as if you made an outrageous request. Whether you order from the buffet or take out, the manager consistently justifies her lack of customer care. KFC's corporate team should consider replacing this manager with someone who can actually improve the service. The menu quality does not make up for the disappointing experience.
Sure, here’s a rewritten version of your restaurant review:
The comfort food here is delightful! I ordered the $20 bucket meal, and the chicken was cooked to perfection. We really prefer the original recipe style. The meal came with eight pieces—four breasts and four wings—and included two sides of potatoes, one side of macaroni and cheese, four biscuits, and a cup of gravy. It was an excellent meal for the price. The dining area is still closed, but I will definitely be back for this food in the future. I'm really glad that Robinson still has a Kentucky Fried Chicken, especially since many locations around here have closed their franchises.
I've come to expect that my drive-thru orders at KFC often get mixed up. While the food is tasty, it seems the staff might be underpaid, overworked, or perhaps both. Maybe raising prices to ensure better wages for them would help. Then again, it’s hard to say if that would improve order accuracy. In any case, a price increase could be justified to better support the employees.
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The food here is excellent, and the service is both friendly and efficient. If you're a fan of KFC and enjoy fried chicken, you should definitely give this place a visit. One major advantage is that the lobby has been open since December 2021, which is a big plus, as many other fast food places in Robinson do not offer lobby service.
I haven't been to this restaurant in quite some time because of the low food quality, and I regret giving it another shot today. The biscuits were hard, the chicken was undercooked and rubbery, and the mac and cheese was completely inedible. That's it for us; we won't be coming back.
I was looking for something other than burgers today, so we decided to try the buffet lunch since we had always enjoyed it before. However, we were told they no longer offer a buffet, as they have discontinued it. Because of that, we're unlikely to return.
Classic Chicken Sandwich Nuggets Box Meal
Free Beverage Bucket 12 Pc. Chicken Meal
Free Beverage Bucket 12 Pc. Tenders Meal
Free Beverage Bucket 16 Pc. Tenders Meal
Free Beverage Bucket 16 Pc. Chicken Meal
Spicy Chicken Sandwich Nuggets Box Meal
Spicy Chicken Sandwich Combo
Spicy Mac Cheese Bowl Combo
