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"They will take your money, refuse to provide a service in return and have a little laugh when you ask for a refund"
Phone: +447802663994,+441462434380
Address: 9 Sun Street, SG5 1AE, North Hertfordshire, United Kingdom
City: North Hertfordshire
Website: http://www.bellavitahotel.com
Monday: 18:30-21:00
Tuesday: 12:00-14:00 18:30-21:00
Wednesday: 12:00-14:00 18:30-21:00
Thursday: 12:00-14:00 18:30-21:00
Friday: 12:00-14:00 18:30-21:00
Saturday: 18:30-21:00
Sunday: 12:00-14:00
Dishes: 3
Amenities: 22
Categories: 5
Reviews: 1326
We decided to dine at this restaurant during our overnight stay, hoping for a special experience for our anniversary. We spoke with a girl named Pria on the phone who assured us to leave it to her. Unfortunately, there was no special treatment, not even a balloon. The owner suggested the fillet steak and apologized for a leak in our bedroom, hinting at compensation for the inconvenience. However, we received no compensation and the meal was overpriced and incorrect. The fillet steak was £28 and the vegetables were an additional £4 (cooked to order). The sirloin steak was £21 and the vegetables were another £4 (not cooked to order) and overdone. No one checked if our meal was satisfactory. It...
I was due to stay 4 nights booked though work. On arrival the place looked OK. I was told by the manager the room was for only 3 nights no worries will sort that out with work. I was told my room was upstairs. The place smelt damp with rubbish on the stairs and outside my room. The room is very dated a lick of paint wouldn't go amiss. Electrical cables exposed taped up in the bathroom,very soft bed,very old air-conditioning unit which doesn't work unless you want cold air. NO HEATING? Would not recommend this place to sleep. Didn't try the restaurant. Was moved the next day to the Hilton Hotel.
Had lunch there today with a friend and it was fabulous. We chose from the lunch menu which had a nice selection at an excellent price. The service was good, nice table with a proper white cloth and nice crockery and cutlery. If it wasn't so far away fom my house, I live 75 miles away, I'd be a regular!
The service was terrible. We were overcharged, assuming we wouldn't notice. The sandwiches were bland. The staff does not wash their hands or wear gloves.
They will take your money, refuse to provide a service in return and have a little laugh when you ask for a refund
