We met for coffees and a chat, also ended up ordering a sausage roll and Danish. This was Wednesday 19 August. No problem with the coffee or food, this was fine. But, despite the sticker in the window stating the cafe was taking part in the Eat Out to Help Out scheme, we were charged in full with no 50% discount. Naturally we queried this and, after some debate the waitress discounted the sausage roll but not the Danish or the coffees, claiming they were not included in the scheme. She gave an example of a baguette, which, had we ordered one, would have been discounted by 50%. In fact all eat in food and drinks are included, except alcoholic drinks. I wonder if the Accounts Dept of this rest...
I really can’t work this place out, I’ve been to this establishment quite a number of times over a couple of years and even though the foods ok the service is ultimately very very poor I don’t know what the problem is but the staff have an attitude that they’re doing you a favour and that your lucky to be there and this results in leaving a bad taste in your mouth. There is no excuse for inattentive rude staff other than people being resentful having to work there. I think that bad service is contagious in that if any new staff start work there they take that as the norm. Please sort your service manners out and no more leaving people standing there and not being recognised with a “be with y...
The coffee and food here are still excellent. However, since one of the permanent staff has left (maternity leave, I believe) we have new staff who have brought new ideas: loud pop music. I 've been twice recently and was unable to hear what a friend was saying due to the music. Even sitting outside I could hear the 80s classics blasting away. There are many alternative cafes in Beckenham and I fear I shall be frequenting the one next door if this continues. Such a shame.
Friendly local meeting place, ideal for coffee and snacks. No sliced bread sandwiches available, but assorted fillings available in 'French Stick ' cut to size. Since Covid, inside seating has been reduced, but there is more seating outside Two observations to make. The staff do not wear hand coverings when preparing the food. Nor is there a 'Food Standard Rating ' displayed on their window!
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I have recently started coming to this restaurant for my morning coffee and pastry, and every time, the coffee, food, and service have been exceptional. I had read some older reviews that criticized the service, but it seems that there has been a change in staff because everyone was very friendly and the service was fast.
The quality of coffee at this restaurant can vary - sometimes it's great, other times it's more like hot milk, depending on who makes it. The interior is a bit strange since they rearranged things during the lockdown. The staff can be friendly at times, but often treats customers as if they are an inconvenience.
The service and dedication from the staff was invaluable. They were able to get me a cake in just 2 days when normally it would take a week for orders! The manager was very kind and involved. And of course, the food was incredibly fresh and delicious. Thank you again! N.
Visited here for the first time in a while and enjoyed the experience. Opted for a black americano and warmed croissant. Service was polite and food/drink arrived in good time. Would visit again w(en next passing by.
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We were rather surprised when we came to pay to be told the scheme did not apply to coffees or sweet pastries.
Great service Food is great. Try the hot chocolate love it. Excellent customer service Thank you guys.
