Horrendous customer service. I spent over $50 for a salad and a pizza and a side of spaghetti for my kid. I asked for salad dressing on the side and parmesan on side for spaghetti. No dressing. No parmesan. My kid refused to eat the pasta and well who eats a salad with no dressing. Called the restaurant and they said sorry, we can 't bring your dressing. I asked if I 'm expected to eat a plain salad after spending $18 on this salad plus close to $10 in delivery fees, service fee and that 's not including the tip. They still said ummm sorry. I asked to speak to the manager and he said he was the manager. It was like speaking to a teenager. Ummm sorry. This is ridiculous. I spent over $50 and...
I have been a supporter of this business since I moved to CT a little over 3 years ago. Out of convenience I order through the Delivery . com app which I do not recommend at all using if you plan to order from this merchant. It has gotten to the point to where I started taking notes on my orders with Luigi and around 8 or 9 out of 10 orders were unsatisfactory. Main issue has been they don't prepare your food. I always have to call and ask about the order which is when they will prepare it or stay the driver just left even though at that point its already an hour late. The other times I will have missing items or a quantity less than ordered with the items.Sadly I will no longer order from t...
I ordered a classic fettuccine Alfredo with a twist—adding shrimp to the dish. Although I'm usually not a fan of seafood, I have to say it was fantastic! The shrimp was incredibly fresh, and the sauce was delicious and satisfying. The ambiance was just right, and the service was outstanding. It felt great to be a charming, everyday guy again, and seeing my fiancée's joyful smile on her round little face made me happy.
The staff helped create a lovely, romantic atmosphere, making it a wonderful experience for us. I'm not sure if the owner’s name really is Luigi, but thank you, Lou, for a fantastic evening and for helping to brighten my fiancée's mood. Keep up the great work with the ambiance...
The vodka penne was okay, no taste at all. Will not be ordering that dish again. Oh, my friend ordered this dish for me. Once the grub hub guy came to my door he told me that I had to pay.. the whole time he got a payment already from my friend. (Be careful of them delivery drivers)! Steups. Next time I will leave the kiss mi as* food right there.
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Terrible service, waitress was yelling at servers while she herself wasn’t doing her job. Just okay food. Place had a distinct bathroom odor. Also they charge more on your CC than what’s on your bill. Do not recommend!
The food is consistently excellent, and I don’t understand the negative reviews. The service is always great as well. It would be nice if they could enhance the ambiance and add a bar.
They really struggle with packaging soup and even tried to put the blame on the drivers. Be prepared to request a chargeback with Uber, honestly.
Great spot to eat late, fresh warm bread served at table, food is good and not expensive. Yes!
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Always great food, service and reasonable prices! Been going here for years!
I called more than two times, they have no idea about the menu.
