I 'll start by saying that I understand when things can get crazy busy and hectic, it is tough to manage, but there are things that can be done to mitigate that. With that being said, last night was the worst experience I 've ever had picking up a take out order.The crew was swamped, and there were at any given time probably 8 10 people standing in the lobby waiting for orders. However, not a single employee said a word to any customer, even as more customers came in and out for probably 20 minute stretches at a time. This happened multiple times, because along with everyone else, we all were waiting roughly 40 60 minutes past our pick up time in silence while we were given no updates and co...
I usually enjoy my Marco's pizza. They had one very bad day. The website was not working correctly. It took multiple attempts to get my order to go through. The tracker wasn't working so I just with my bank to see if order had been charged. It had been along with 2 fraudulent attempts. I had to cancel the card because the bank verified it was fraud. I called and asked to speak with manager. That is yet to happen.When the hot pizza arrived over 30 minutes late it was seriously under baked. The pizza wasn't cut all the way. After using a scissors I freed a piece. I picked it up and everything slid off the piece.I have sent multiple complaints to the email address. At first I received automated...
HORRIBLE SERVICE, LAZY, COLD FOOD, UNPROFESSIONAL..Placed an order for delivery (was told 30min total) I had to call in and was placed on hold but I could hear everyone talking to eachother for 7min in the background. I had to drive to pickup food after no help.. Waiting 1 hour even tho it was supposed to be delivery (30 min) and was charged for delivery still. A Larger lady (worker) sitting outside never came in to help (playing on her phone) while there were other workers complaining to eachother without filter and not helping. Waited for a few at the counter and nobody said a thing. Had to speak up loudly for a worker to come assist me to get my already paid food, with delivery fee I had...
Dear Corporate Marco’s,This store has always been a great go-to place for many of my friends and family. I just wanted to say that Andrew and his current crew need some additional help very badly.I’m confident that they’re working very hard themselves to try and meet their customers expectations, but at some point you just don’t have the manpower to complete that task.Andrew is very polite when I’ve spoken with him. I’ve spoken briefly with Mike (GM) who is also very helpful and working hard to support Andrew and his help.Even the woman that delivered my pizza two hours after my order last night was very pleasant and apologized for the delay. Again, not her fault.Sure hope you guys (corporat...
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Absolutely horrible. A couple months ago Marcos was a fantastic place to eat. I don’t know if the old owners sold the place but ever since it been going down hill. There’s a mentally ill worker who takes hours for one pizza. Either hire more employees or close down. Ridiculous get it together.
As someone who used to like them they have gone downhill. Stood at counter for 20mins with no acknowledgment. Only one big guy was nice. Team supervisor sucked and other guy didn't even talk to customers. Horrible. I wish better for the bigger guy with tattoos working
Service was horrible very little guy was very big angryPeople were waiting for a hour and called ahead 40 minutes beforeAnd they did not alone me 2 use restroomNever will return here again. Not that Lil guy cares he gets paid anyway..But my reviews go far
Amazing food! Extremely happy with our first experience, except for the fact that the calzone had mushrooms in it, when we said no mushrooms. Otherwise, pure awesomeness
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The pizza is great for the price. Sometimes the app is a hassle to order but overall it's okay. If you're looking for a good deal on pizza I'd recommend this place.
Not sure what has happened to this place. We used to love it. Bad everything....service food attitude--all
