Marino's Fish - Table reservation

Intended to visit on the way home from a family day out on Saturday 4th June. Facebook and Google confirmed chip shop was.open so we decided to take a detour as we often travel to this shop specifically even though we live out of area. Disappointed to see a note on the door when we arrived that the shop was closed for several days without updating opening hours online. Hence a wasted trip from Herne Bay, three upset children, two frustrated parents and a pooch that was looking forward to a battered sausage having to make a last minute change of plan because the opening hours advertised on the internet were incorrect. A shame as we always travel to this shop specifically from outside the imme...

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We tried to phone an order through as usual, but met a answerphone saying their were busy. We went there and placed the order as follows 3 burgers, 2 large chips, 2 saveloys The chips were hard and crispy, not over cooked but had an unusaual smell to them, i suspect a cheaper potato used. The beef patti 's were raw as in the image attached, with this one being the worst. The saveloys were not properly cooked either and were another cheaper variety. Overall our £26 was wasted with this mess. I tried to call them to complain, but got the answerphone. They are to be avoided imo and food should be checked in the shop before paying up as you cannot call them to complain.

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I stopped by for some fries, it was my first time at this restaurant. There were 2 other customers already seated and waiting, with 3 staff members behind the counter. I was asked if I wanted fish, but declined and ordered a medium portion of fries. I was initially offered a small portion, but requested an upgrade to a large for £5.40. I had to ask for salt and vinegar, as it was not offered. Unfortunately, when I shared the fries with my son immediately after leaving, they were quite cold. I was disappointed that the fries were not served hot, especially at that price. I would have been willing to wait longer for them to be freshly made.

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This restaurant was once known as the best fish and chip takeaway in town, but now it has become the worst. The establishment has been completely ruined by favoring Uber Eats and Deliveroo over customers who walk in or place phone orders. It is frustrating to phone in an order only to have to repeat it when you arrive, and then wait an additional 40 minutes because your order is queued behind multiple delivery orders. On my last visit, there was chaos with delivery drivers arguing with staff while customers' orders were neglected, abandoned, and forgotten. I will not be returning to this restaurant again.

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I stopped by this restaurant on my way to Canterbury West without planning to. I regretted it! When I asked a simple question about sausage sizes, the staff rudely replied that they only have one size. I didn't bother asking any more questions and left right away. If they focused more on their customer service instead of social media, I'm sure they would see an increase in customers. I have no interest in returning.

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