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"The restaurant was missing items from my order and when I called to address the issue, they repeatedly hung up on me. The customer service experience was extremely poor."
Phone: +441782746111
Address: 297-299 City Rd, Stoke-on-Trent, United Kingdom, ST4 2QA
City: Stoke-on-Trent
Website: https://marmarisfenton.com/storemenu
Dishes: 9
Amenities: 8
Categories: 5
Reviews: 5458
The service at this restaurant was absolutely terrible and the food was served cold. The portions of soggy chips are getting smaller with the price going up, indicating shrinkflation. When I called to complain, I was told they were very busy, but that didn't make my food any better. Since several of my friends have been using this venue for a couple of years, we have now decided to switch to Eastern Delight Kebab House. I would not recommend using Marmaris if you prefer well-prepared food. The service, food, and customer service were all terrible.
This was a disappointing experience all around. The food was subpar and overpriced, and it seems the restaurant's quality has declined significantly. There are much better dining options available for the same price, and I will not be returning after being a long-time customer. Overall ratings: Dinner - 1, Food - 1, Service - 1, Atmosphere - 1.
The food was cold and arrived 30 minutes late. The delivery driver spent 5 minutes looking for my order in the back of his car. Since it was cold, I had to throw it away. I recommend ordering from somewhere else to avoid wasting your time and money.
Honestly, this was the worst curry I have ever had. When I called to order, the person on the phone was rude and asked "What do you want." I will definitely not be returning. Food: 1 Service: 1 Atmosphere: 1
The restaurant was missing items from my order and when I called to address the issue, they repeatedly hung up on me. The customer service experience was extremely poor.
