Dear Sir or Madam, I noticed that a television in your store has been out of service for several months. I would kindly ask you to turn it back on or repair it. It would also be helpful if your service staff pronounced the numbers more clearly when processing orders, as they are sometimes difficult to understand. I am sure that by addressing these issues, the process will run more smoothly and the atmosphere in the restaurant will be more pleasant for everyone involved. Thank you for your attention and understanding. Addendum!!!!: When I got home, I was expecting my 20-piece garlic pepper nuggets, but what did I get? 20-piece nuggets, just the regular ones. Sincerely,
Habe 20er VEGGIE Nuggets bestellt und stattdessen eine Mischbox erhalten, die auf Nachfrage mit tierischen Produkten gefüllt war. Keine Entschuldigung, kein gar nichts. Ich habe eine Unverträglichkeit, das hätte schlimm ausgehen können. Außerdem war statt dem bestellten Minecraft Spielzeug ein Jurassic Park Spielzeug im HappyMeal und am Bestell-Automaten hat es furchtbar gestunken.
In front of the counter, the seat slides and you slide to the ground. The waiter does everything, but you can't see anything on the LCD, there's a sad smiley face. After a while, you see the food in a bag and my number. The Coca-Cola is in a glass and no straw . The lady doesn't even check if the order is mine and nods her head for me to take it. Oh...
I can absolutely understand that it's not easy to work under pressure – I know that from my own job. But even so, more care should be taken with food that other guests want to eat. My burger was so carelessly thrown into the packaging that I had to reassemble it myself at home. If I want to assemble my own food, I go to IKEA – but not to McDonald's.
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We ordered a cappuccino and a latte macchiato, which were brought to our table. So far, good, but they couldn't tell us which was which. The restrooms at train stations are cleaner than here. Better to cross the street and go to Subway.
Ich war heute bei McDonalds in Lichtenfels und habe 3x Happymeal mit einem Minecraft Spielzeug bestellt. Das einzige Problem ist, dass, als ich nach Hause kam und es öffnete, NICHT EIN SPIELZEUG drin war? Das ging mir auf die Nerven
I just waited 20 minutes at the drive-thru. All the cars that came after me got their food before I did. Finally, a woman with very poor German asked me what I ordered. My food arrived cold because no one else brought it.
We had already ordered our food, and after five minutes, a different meal was suddenly brought to our table. Then the staff spoke to us, even though the mistake was theirs. It really wasn't our fault…
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Unenthusiastic employees take three minutes to cash out and speak Arabic to customers without them understanding a thing. Burgers are carelessly slapped into a cardboard box with over-seasoned fries.
We celebrated a child's birthday here. It was great and very friendly. We would be happy to go again.
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