Customer service was beyond horrible and the kiosk was malfunctioning yet the what appeared to be the manager on duty still directed customers to utilize them when they were 1 freezing up but 2 very hard to navigate in the past as well. It's not userfriendly and it seems if you have not used them before you'll need to use up your time to figure out how to use their not souser friendly application bc when placing your order the app is tricky when navigating from ordering to paying. Then you take anumber only to be met with come get your order so why take a number for a table????
I have to give this location big props, especially compared to that horrible one in Hoover by the Galleria and the horrible one in Helena!! It baffles me how the fast food restaurants on 119 are all consistent and good, with nice workers and do your food right... and pretty much everywhere else around Hoover and Helena the fast food restaurants all suck. Weird.
I went to the drive-thru 30 minutes ago and ordered a chicken biscuit, a sausage biscuit, and a sausage egg and cheese McMuffin. Unfortunately, I ended up with two sausage biscuits instead, and my McMuffin, which was $6, was missing. I would like a refund or a replacement, but no one is picking up the phone.
My food was stale, cold, and dry. I ordered a nugget meal with hot mustard and sweet and sour sauce, but I received honey mustard and BBQ instead. Overall, it was a disappointing experience.
Book a table now
I had a great experience at this McDonald's. The service was quick and efficient, with very little wait time. The staff members were friendly and offered excellent service.
This McDonald's has came a long way, but the last two times I've been the attitudes were a bit better. We will see the next time i visit for an update
Chicken sandwich was burnt. Fries were cold. Dining room and restrooms were dirty. Trash was over
The food was mediocre, the service was satisfactory, and the atmosphere felt rather crowded.
Book a table now
Its sad when 3 employees see you at the front counter ready to order and they just ignore
They sometimes get my order wrong and the fries don't have
