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"Placed my order @10pm and got my order at 10.36 all I ordered was a chicken burger and it was cold!!!Rude customer service, not even sorry for was given."
Phone: +441438315333
Address: Unit 14 Leisure Park Kings Way, SG1 2UA, Stevenage, United Kingdom
City: Stevenage
Website: https://www.mcdonalds.com/gb/en-gb.html?cid=RF:YEXT:EXTNET:8260698:Clicks:DIRSYN:
Monday: 00:00-23:59
Tuesday: 00:00-23:59
Wednesday: 00:00-23:59
Thursday: 00:00-23:59
Friday: 00:00-23:59
Saturday: 00:00-23:59
Sunday: 00:00-23:59
Dishes: 4
Amenities: 11
Categories: 5
Reviews: 1743
I wanted a meat free burger with a side salad, like in the picture on the menu. No side salad. Nothing other than fries in this day and age. The meat free with a salad is relatively healthy thats what I want. There is when I have come here rarely any salad at this branch, never any carrot or fruit or an alternative to fries. the meat free was quite nice hard to eat it slops out all over the place I ended up deconstructing it. I wanted a wrap really but couldn 't face having to wait for it to be brought to the car with the other food getting cold. Fries were grim. Unsalted sticks of a cardboard like substance that seems to go cold quicker than any other man made substance I know of. Ordering...
I was pleased to be greeted at the front desk as soon as I entered the restaurant. A manager, identified by his shirt and tie, asked if I would be paying with cash or card. When I mentioned cash, he seemed to walk away, but a more friendly staff member assisted me instead. The food arrived quickly, but I noticed the aforementioned manager and another older manager discussing the team's performance in front of me and other diners, which I found unacceptable. Such conversations should be kept private in the office. Despite this, the server was very helpful, and the food was standard. It's a shame that the management let the overall experience down.
This restaurant is perfect for a serene dinner, lunch, or afternoon tea, or even just some evening snacks. Their standout item is their delicious apple pies, and their best beverages include tea, coffee, hot chocolate, and their chocolate milkshakes.
I would not recommend this restaurant. The service was terrible, the wait was long, and the food was cold. It definitely did not live up to the fast food experience that McDonald's is known for. I would give it zero stars if I could.
Placed my order @10pm and got my order at 10.36 all I ordered was a chicken burger and it was cold!!!Rude customer service, not even sorry for was given.
