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"The manager was awesome fixing a past error. The food, not so great."
Phone: +16049403770
Address: 5776 Ladner Trunk Road, Delta, V4K 1X6, Canada
Reservation, Booking
City: Delta
Website: https://www.mcdonalds.com/ca/en-ca/restaurant-locator.html
Monday: 05:00 -22:00
Tuesday: 05:00 -22:00
Wednesday: 05:00 -22:00
Thursday: 05:00 -22:00
Friday: 05:00 -22:00
Saturday: 05:00 -22:00
Sunday: 05:00 -22:00
Dishes: 0
Categories: 5
Reviews: 4050
I wish I could give this location zero stars. A man named Adit was incredibly rude and unprofessional. I was served stale food, and it was obvious that it wasn't fresh just by looking at it. When I requested a fresh burger, he refused and told me I would have to pay again. I should not have to pay for food that isn't fresh. He claimed to be the manager and said he could do whatever he wanted. He didn’t act like a staff member but instead like he owned the place. During our argument, he even raised his voice. He clearly has no understanding of customer service.
I placed my order through the kiosk, but it didn't print out a receipt. When I received my food, I asked if everything was included, and I was assured that it was. However, when I got home, I discovered that half of my order was missing. I called the restaurant and was instructed to come back to collect the rest of my order. Unfortunately, the person I spoke with on the phone wasn’t available when I arrived, and the other staff members were not very friendly and didn’t offer any apology for the mix-up. Overall, the service has definitely declined.
The wait is way too long if you go inside and the drive through is always busy too. Inside they have self service kiosks after you use that you'll be among lots of people waiting a long time for your food drinks. Once I finally got my food at home I saw that the $5 large fries I ordered was half full. More like small fries in a large container. I'll never go back to this location again.
Sat in stall #1 for 15 mins after ordering 2 lunch meals at the drive thru for my kids. After that length of time I went back into the restaurant for a refund. Disappointed in the managers on shift and lack of communication. Will dine somewhere else in the future or come back when I have more time to waste parked in stall 1…. Book a table now
Order two meal but they made a mistake only placing one order. However when I corrected them they would not allow me to place the new order and instead they told me to drive back to the back of the line and reorder since there was a lineup.
I waited at the counter to place my order for ten minutes before anyone assisted me. I made eye contact with three different staff members. Overall, I really hope someone will address this issue.
Who would even leave a review for McDonald's? Laugh out loud—this one is probably the worst McDonald's in the entire history of the world! Yes, anywhere on the planet!
The drive-thru service is quite poor, with frequent mistakes in orders. I often find myself having to park and wait for my food. Book a table now
They get my order wrong at least every other time...but only in the afternoon, the morning staff is
