I visited the San Augustine location at 8:45 PM last night and found myself in the drive-thru line, with three other cars behind me. Despite waiting, no one answered the intercom, so I decided to go to the window instead. Eventually, someone noticed me, but he was wearing headphones. He informed me that they were closed. I pointed out that the sign on the glass stated they were open until 11 PM. He responded that they don't adhere to that sign and close whenever they choose. I accepted this, but it’s worth mentioning that this isn’t typical of McDonald's service; this particular location seems to have some management issues.
I would rate this place even lower if I could. I went through the drive-thru, and the woman on the intercom told my autistic son to be quiet, which I found very disrespectful. On top of that, she used profanity in front of my 4-year-old twins.
I was rather disappointed with my recent takeout experience. There was a sign indicating that the lobby was open for takeout, but when I tried to enter, I discovered that the doors were locked.
Management was terrible and rude order was wrong and when i asked about it the manager said that was what i had ordered when it wasn't. Never eating at this location again.
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Rude people, wrong order, flat coke, dirty floor, and on on. Ill stop at the gas station for chicken next time
They were so rushed that they didn't even get my order right. I only noticed it ten miles down the road.
Occasionally, there might be a small issue, but overall, it's just your typical McDonald's experience.
The restaurant should open the dining room so that truck drivers have a place to eat.
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The food lacked freshness, and the service could benefit from some enhancements.
The apple pie was hot and delicious. Coffee was also hot and good.
