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"Drive thru wait was inexplicably long for few cars. Quarter Pounder was room temperature French fries were old. Not a pleasant experience. I will not return."
Phone: +16182770379
Address: 2605 N Illinois St, 62226, Swansea, US, United States
City: Swansea
Website: https://www.mcdonalds.com/us/en-us/location/IL/SWANSEA/2605-N-ILLINOIS/10677.html
Monday: 05:00 -23:00
Tuesday: 05:00 -23:00
Wednesday: 05:00 -23:00
Thursday: 05:00 -23:00
Friday: 05:00 -22:00
Saturday: 05:00 -22:00
Sunday: 05:00 -23:00
Dishes: 0
Amenities: 6
Categories: 5
Reviews: 3795
Ordered one large soda through drive through which took 15 min before I could even order. Line, both , where not moving at all and no orders where being taking either. Like they didn't have time for the customers needs. Once ordered I waited another 17 min, no it was not packed! As I finally got to first window I could see two people talking to each other, one that was working window didn't even have headset on and back turned to window. They where laughing and having a good time amongst gems elves ignoring the customers to fulfill their need to socialize to each other. There was no one inside ordering and the whole time I had a total of 5 other vehicles in front of me! No one had a large or...
PLEASE!!! Do not go here the employees are so rude and the manager says nothing. I went through the drive thru and the girl was adding things to my order that I didn't ask for. When I corrected her she began to yell and tell me to stop yelling at her and wouldn't take my order. I proceeded to tell her you are the one yelling and then she deleted my order and didn't respond. I went in and the manager was just as rude, I explained the situation to him and he did nothing. How is that you are an employee and screaming because, you can't hear or understand what I want or you just don't care. KEEP YOUR MONEY AND DRIVE THE DISTANCE!!!! THIS PLACE IS NOT WORTH IT.
if I could rate this place -1 star I would like to talk to people about how customers are the problem and how we are rude, I called this place 4 times before I could get a answer they could just answer then hang up and once I finally get a answer and the guy on the phone was rude, he replied the phone as I beat him bro what? they want to work at mcdonald?
The service was ok, given they were short-staffed. The food was cold and old. I try not to gripe too much because of the times we are living in, and I know they are doing their best.
Drive thru wait was inexplicably long for few cars. Quarter Pounder was room temperature French fries were old. Not a pleasant experience. I will not return.
