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"Server overwhelmed. Overall experience not handled well."
Phone: +19053044980
Address: 771 Golf Links Rd, Ancaster, Canada
City: Ancaster
Website: http://www.montanas.ca/
Dishes: 10
Amenities: 7
Categories: 5
Reviews: 16
Restaurant was not busy. Ran out of veggies, rice, cutlery, plates. Waited 20 mins for drinks. I ordered the 7 ounce steak meal with fries and crispy fries. Onions were cold, and not crispy, steak was cold, fries were warm. Ordered potato skins for appetizer, one skin had no cheese or any toppings. My wife ordered the chicken and shrimp, Barely any shrimp on the plate, chicken was good. Waitress informed the manager and only 50% was taken off my steak. It took me about an hour to chew it down rather then order another plate which would have taken another 30 mins. It just was unorganized and management need to oversee its clients table by table to make sure everything is coming out right and...
I took my boyfriend for his birthday because he normally loves Montanas. We went for the Wednesday all you can eat ribs and he only receieved two plates. Our server did not check on us once during the meal but as soon as we asked for the cheque, it was there within two minutes. I asked for the birthday surprise and it never came it was only at the end when I was paying did she remember. I said forget it. Will not be returning to this location again.
We were very disappointed. Our server was not educated on the menu. Was very forgetful when we made requests. The portion sizes were not worth the expense of the meal. The waitress made everyone feel rushed through our meal. We were planning on a nice relaxing meal and order more items however we're too disappointed that we felt like leaving. Especially after seeing the cost of our meals and what little portion sizes we got on our plates.
The food was good and the service was excellent. Free dining on Tuesdays for the granddaughters was also great!
