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"Food really nice. Most of the staff ate friendly but I just found it cold sitting inside"
Phone: (+44)2086468562
Address: Unit 12, The Tandem Centre Tandem Way, Tandem Centre, Tandem Way, London SW19 2TY, United Kingdom, Central Dr, Hornchurch
City: Central Dr, Hornchurch
Dishes: 0
Categories: 4
Reviews: 906
We went there today for lunch as Nando’s is usually a safe option as we have had some great experiences in the past. Today the customer service was horrible! The girl on the till made us feel so bad and was very rude, she was trying to rush us through the order even though there were no customers behind us. They didn’t have chicken livers, like usual which is our favourite part of Nando’s and as we were very hungry, we just picked something very quick… after all of that experience the toilet didn’t have any toilet paper, the hand dryer was out of order. Overall the worst experience ever! I feel sorry for some of their staff there who was working very hard and trying to give a good service th...
Overall we had a nice experience up until our boneless chicken platter arrived. As you can see in the photo, the chicken thighs are extremely burnt. I can't believe this was sent to our table! I've eaten at many Nandos and have generally had a fantastic meal, this is one time where the food that was delivered was not suitable for consumption. We called the waiter over and he sorted us out with new chicken thighs but offered no apologies. Business as usual I suppose. The mash potatoes were obviously microwaved but at least were tasty. The chicken breast was really nice and as usual the peri peri sauces were the stars of the meal.
Could do with tables being cleaned. Staff could talk less and actually work. Rater then standing in groups, the cutlery could use a good wash even better buy new ones or use wooden one with good quality. Oh, the chicken here is smaller than other nandos
Good atmosphere and really friendly and helpful staff. Sadly our first experience there was a bit of a let down. But a proper solution was provided. Some food was at good temperature and others weren’t. All in all, will go back!
Food really nice. Most of the staff ate friendly but I just found it cold sitting inside
