Ever since Noodles & Company started handling orders through out-of-state call centers instead of directly through the location, the service has significantly declined. I've been a regular for years, but now the staff seem inexperienced, and the manager offers no solutions to the ongoing issues with the call center. All I receive is an apology, which doesn't resolve anything or improve the situation. I spent 2.4 miles on the phone, drove from one location to the store, only to have the manager tell me I could place the order online while I was driving. It's way too much hassle for a quick-service restaurant that’s supposed to be efficient and fast. Update: As of November 26th (the last time...
I ordered the Japanese noodles, which was fine. My husband ordered the Penne Rosa with no spinach. We got our orders and my husband's dish had spinach in it. He told them he asked for no spinach because it's a food allergy. The teenage boy says it's only a few pieces. The manager said she'd remake his food. No apologies and she didn't correct her staff for mouthing off to a customer. So, if you have food allergies, don't come here. They don't care. They act as if it's no big deal. Being someone with food allergies, it is a big deal and can be life threatening. We won't be coming back to this one.
Ordered penne rose was told out of penne noodles, was offered alt choice which was ok. Asked for no spinach food allergy, n they put it on anyway i brought uptothemgirl said they'd fix. Guy work grill speaking loudly so its only few pieces and proceeded to escalate his comments when I alerted I'm standing right here serious lack of respect n customer service. MANAGER NEVER APOLOGIZED!! Handed me food n walked away had to stand there 5min n wait for her return to get store managers contact info
I genuinely enjoy this place. Although the portion sizes and flavor have declined compared to a few years ago, that's not the location's fault. The staff here are fantastic and very friendly. They consistently ensure your needs are met and go above and beyond.
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Wasn’t expecting to eat out of a microwaveable tray. I miss the nice big white bowls. The food looked and tasted like it was all pre-packaged and heated up. I’m surprised how much this small detail ruined Noodles for me ?
I recently took my daughters here to dine in the employees were extremely rude to the point that I dining in was not an optionThis place needs new employees
Food was alright. Cashier named Gretchen tipped herself a full 20% and refused a refund on my order. Seriously immature behavior. I should’ve called the
This place is so good, farm to table fresh. They change up their menu by what’s in season so always a reason to go back!
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I do not give up five star ratings easily. This place very easily deserves it.
good food just wish when you pay for protein like grilled chicken they added
Grilled Chicken Caesar Salad
Grilled Chicken Breast With Dipping Marinara
Japanese Pan Noodles With Marinated Steak
Kids Grilled Chicken Breast With Marinara
Leanguini Rosa With Impossible Chicken
Pesto Cavatappi With Grilled Chicken
Zucchini Pesto With Grilled Chicken
Zucchini Rosa With Grilled Chicken
Napa Market Salad With Chicken
Zucchini Roasted Garlic Cream
