Two positive points are that the overwhelmed staff were lovely and apologetic for the slow service, and the toast was really nice. Sadly the negatives outweigh the positives. We went for breakfast on a Sat morning and when we arrived there were 4 other small groups so the place wasn't busy. First we had to wait for 30 mins for 4 coffees and when they arrived the waiter didn't know which was cappuccino and which was latte but a little bit of staff training would have sorted that out. We ordered breakfast after starting the coffees but had to wait 1 1/2 hours for them to arrive which was a completely unacceptable wait. What compounded that is that the food was disappointing when compared to th...
The service was unbearably lax, inefficient and slow, although the waiting staff were all pleasant. A simple quick lunch took three hours from start to finish, with 45 minute waiting times in between drinks, salad and cake, and catatonic levels of table attendance. We were briefly meeting up and had places to go! Every part of our order had to be chased up several times. We only ordered the salad of the day (we all ordered the same because we sensed the speed on offer), coffee, tea and one cake! A full banquet could honestly have been served quicker anywhere else. The lady behind the till seemed to be the manager, and clearly needed a barista, because coffee and tea were taking all her time....
I visited Oakley Grange on an extremely hot date, so wanted everything to be perfect. Let me tell you, it was not. Firstly, there is very poor signage on the road. This caused me to have to dangerously swerve onto the lane, almost causing a crash and killing me and my (hot) date. Next we walked in and there was no-one to greet us. We had to wander around looking for a table and I was very worried my date thought I was a submissive idiot. A lady did eventually show up but she looked at us like we were trash, not like the golden god I wanted my date to perceive me as. She sat us down but made it clear that we were not to order anything other than drinks. At this point I was very worried my dat...
Came here today with my mum and 1 year old. We were looking for a table out of the way as I had the pram. We spotted one by a door and out of way to cause minimal disruption. One of the waitresses rudely said to me at the top of her voice that I couldn’t go there as I was blocking the fire exit. She then continued to say that it was their policy even though I hadn’t said anything and was trying to move the pram out of the doorway. Everyone was looking at me! I felt so small and very unwelcome. We decided to go upstairs but kept the pram in the corner downstairs. I completely understood that we were going to block the door but the ladies attitude was disgusting and for a first time mum wantin...
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My family and I were on our way to a festival and wanted a nice breakfast for the start of our journey. Car packed, we rang ahead and ordered so we could eat our food and hit the road. The drinks came out after twenty minutes, so we’d finished our drinks before and food had arrived. After an hour, our toast arrived, and then after an hour and 15 minutes our cooked breakfast to accompany the toast arrived. Burnt mushrooms and measly portions, I was pretty annoyed because my husband said the service was rubbish and I said ‘hey, they’ll have surely sorted it by now!’ And it made me look foolish because it hadn’t been sorted at all. Caused a family barney because we were all hangry. Not cool, no...
Been dropping here a few years now for brunch, what has happened? This time the welcome and service was terrible, the table we were seated at outside had dirty cutlery and serviettes strewn on the floor (this was a Friday circa 10:30 and only one other table of 4 in). One of us asked for a flat white, our head was snapped off with ‘We don’t do that”, another asked for scrambled or poached eggs rather than fried with the small breakfast “will have to see if the chef has time’!!!! The breakfast’s turned up and were nothing like what was described, chipolata sausages, beans that were over cooked, eggs overcooked.
After waiting almost an hour for a breakfast bun and scrambled egg with smoked salmon, we asked to speak with the manager she appeared and told us we hadn’t waited that long, we’d only waited 37 minutes and shrugged her shoulders Customer service is completely lacking, as is time awareness
Been here a few times and always seem to regret it when the bill comes out. Working farm is a good atmosphere, nice food, OK staff, eye wateringly expensive prices to the point you're better off going somewhere ANYWHERE else. Decided now won't be going back.
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a friend erecommened we meet here for a casual lunch, never again. it was very basic inside and the quality of the service and food left a lot to be desired
Very slow service. Waited 10 mins to get seated. Drinks came but food never came after an hours wait so we left. Shame as it looks a nice place.
