I have to say, this was the worst dining experience I've ever had, largely due to the manager, Kevin. He's a tall guy with glasses and dreadlocks, and I want to specify him just in case there are other employees with the same name. I will never return to this restaurant as long as Kevin is in charge. His rudeness and unprofessional behavior overshadowed everything else, to the point that I can't even recall how the food tasted. My husband and I were regulars at O'Charley's, but after this incident, I won't be stepping foot in any O'Charley's again. I find it shocking that they would employ someone as difficult to deal with as Kevin, and I truly feel for the rest of the staff who have to work...
I visited O'Charley's on Broad Street on Valentine's Day, and although the restaurant was very busy, I was truly impressed by the staff. They managed to work under significant stress while maintaining excellent customer service. Everyone, from Ms. Lynn at the cash register to the cooks, door attendants, and waitresses, displayed remarkable patience and organization. I had the opportunity to sit down and observe, and what I noticed was that everyone was in their roles and incredibly adaptable. The food was absolutely outstanding!
Stacy, the amazing Bartender, is AMAZING! She is kind, and a master of multitasking. In addition to taking care of me at the bar, she managed the seating area nearby as well as worked the curbside-to-go operation. Stacy is a WINNER!
Our lunch at O’Charley’s was outstanding. Our server, Keyosha, was one of the finest we’ve ever encountered. I was visiting family nearby and truly wish I lived closer to this restaurant. I would definitely come back again!
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I won't be returning to this restaurant. The service was poor and the food was disappointing. The wait times were really long as well.
Got no service to be seated and the one guy who did come by acted like I was a burden for being there. What is wrong with people...
A nice chicken tender wrap lunch for $9.99 The bench seats could do with a refurbish as all very torn and tired.
We waited 15 minutes to be seated without any staff in sight. A very disappointing experience.
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Disgusting and dirty, service horrible and food was appalling. Where ate the standards???
Jason was fantastic, and the food was delicious! Overall, a wonderful experience.
Honey-Drizzled Southern Fried Chicken Family-Style Meal
Bacon Cheeseburgers* Chicken Tenders Family-Style Meal
New Orleans Cajun Chicken Pasta Family-Style Meal
Southern-Fried Chicken Tender Salad Platter
O'charley's Famous Chicken Tenders Dinner
Famous Chicken Tenders Family-Style Meal
Grilled Chicken Breast Family-Style Meal
Chicken Alfredo Pasta Family-Style Meal
Family Size Smashed Potatoes And Gravy
Southern-Fried Chicken Tender Salad
