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"My twin sister and I celebrated our 80th Birthday in the Burrell Room for Sunday lunch. The food was outstanding and the service was impeccable. We received a very warm welcome from Russell and all the staff. It was certainly a celebration to remember. Thank you."
Phone: +441444416111
Address: Ockenden Ln, Cuckfield RH17 5LD, Haywards Heath, United Kingdom
Reservation, Booking
City: Haywards Heath
Website: http://www.hshotels.co.uk/ockenden-manor/restaurant
Monday: 07:00-23:00
Tuesday: 07:00-23:00
Wednesday: 07:00-23:00
Thursday: 07:00-23:00
Friday: 07:00-23:00
Saturday: 08:00-23:00
Sunday: 08:00-23:00
Dishes: 3
Categories: 5
Reviews: 859
I bought us a voucher at Xmas for us to use for lunch here and I was pleased my husband had quoted the number when booked as it was lost in the meantime. there was no problem when we arrived, using the voucher even though we couldn't produce it. There were four or five other tables and service was good, matching the food. The choices on the menu for the voucher offer was limited, but nice enough, and my pheasant main course was splendid, cooked as I had requested, and incredibly succulent and tender, a very good job indeed. My husband enjoyed his burger very much, though they had run out of mayo, he was happy with it anyway. We ordered from a choice of desserts and enjoyed our syrup tarts, a...
Finding Ockenden Manor isn’t easy with a lack of signage from the main road. Once down the right lane though it is directly ahead of you with a carpark right infront of the entrance. The atmosphere is cosy rather than grand with small dark rooms in the entrance area and staff welcome was mixed on arrival. The restaurant lacked atmosphere and unless you have a table by the window there aren’t really any views, just a few trees and the Sussex downs at a distance ,but the focus is definitely on the tables around you. There were several customers who had clearly come straight from their day spa treatments to the restaurant. It gave the restaurant a much more casual feeling than anticipated. Serv...
3 ladies of a certain age enjoying a long awaited get together. Ordered drinks in the lounge and given menus. Within 2 minutes we were asked to move to the table having just sat down! We asked why we needed to be rushed? “We’re on a tight schedule “ says the waitress “ I’ll give you 5 more minutes” Duly she came back and told us to move no one else in the lounge btw. At the table Maitre d’ took our order of no starters but bread and olives please to share, then 3 main courses all the same. Sharing pieces arrived very quickly followed almost immediately by main courses! When asked why we were given no time to enjoy the olives etc Maitre d’ stated that the chef was ready for the dishes to come...
I went for a birthday lunch with friends, having been here many times before I was very disappointed on this occasion. I am dairy intolerant and this had been explained at booking and on the day. The starter and main course were great and I was offered a fruit salad with vegan cream for dessert. Shortly after eating I began to feel unwell, and then commenced to display all the unpleasant symptoms of having ingested dairy. We paid the bill and I discreetly explained the situation to the waitress as we left. I was confronted with denial of anything possibly being wrong with process. As anyone who is dairy intolerant will know, it doesn’t take very long after eating to show symptoms. I emailed... Book a table now
The decor's pleasant enough and the service was only average. We had to rescue the champagne bottle to refill our glasses. I did have high expectations when I saw the prices. Anyway, I plumped for pickled beetroot starter and then a burger as it said Sussex Angus beef and Sussex cheddar. I have had burgers throughout the US and to a lesser extent in Canada so I was expecting something very special for 22 pounds. Very disappointing. The overcooked patty lacked beefy succulence and the very thin white, membrane-like coating, did not taste cheesy enough for me. The bun, described as brioche, was not to my liking. The other person, also having a burger, left much of the bun. The chips were adequ...
This is a warning to future customers of Ockendon Manor intending use vouchers in their restaurant. I have an ongoing issue with Ockendon Manor concerning incorrect information given by a member of their staff which led to vouchers I had purchased to use here which they say were not valid and I ended up having to pay the full bill. This matter is the subject of a complaint to the venue which as at today, so far as I am concerned, remains unresolved. The venue has taken over 6 weeks to reply to my first letter of complaint, stating a reply was lost in the post. As regards the afternoon tea we had this was fine.
I selected coffee with petit four as a dessert, for a stated £6.00, I asked that the coffee be made Irish ie: with a single shot of Jamesons in it. I was very surprised when the bill came and I had been charged £19.00 for the Irish coffee which was £6.00 for the petit four and £13.00 for the Irish Coffee which was apparently a cocktail and they cost £13.00. When I balked at the outrageous price they reluctantly dropped the £6.00 but insisted on the full price for the cocktail I was not impressed with either their pricing policy or their attitude.
I was fortunate to enjoy a 2 course lunch as part of the Sunrise Spa package with my mother (celebrating her 80th birthday with lunch after a morning spent at the spa). The menu is very different and everything we had was utterly delicious. At the end we were surprised with a lovely dessert of macarons with a plate piped with 'Happy 80th Birthday ' such a beautiful way to finish the morning at the spa. Staff were super friendly and very efficient and I can highly recommend and look forward to returning in the not too distant future. Book a table now
Lovely dining room, on a sunny evening the large doors were open and we looked out on beautiful gardens and scenery. Service was excellent, professional but still very friendly. Food was absolutely excellent: delicious, fresh and a little bit special. Sommelier helped us with wine and it was great. All in all a lovely experience and we’d travel to eat here again. And it was really good value for the quality .
My twin sister and I celebrated our 80th Birthday in the Burrell Room for Sunday lunch. The food was outstanding and the service was impeccable. We received a very warm welcome from Russell and all the staff. It was certainly a celebration to remember. Thank you.
