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"There is an abundance of migrant workers at this restaurant, causing many events and local memberships to be cancelled. The restaurant appears to have no consideration for long-standing local patrons who have been loyal members for years."
Phone: +441993779777
Address: Olney House Ducklington Lane, OX28 4EX, West Oxfordshire, United Kingdom
City: West Oxfordshire
Website: https://oxfordwitneyhotel.co.uk
Monday: 06:30-21:00
Tuesday: 06:30-21:00
Wednesday: 06:30-21:00
Thursday: 06:30-21:00
Friday: 06:30-21:00
Saturday: 06:30-21:00
Sunday: 06:30-21:00
Dishes: 5
Amenities: 6
Categories: 5
Reviews: 3044
As a long-term member of this Healthclub I have witnessed the worst ever health, safety and management of the Healthclub, appalling lack of duty of care towards members and lack of communication. The cleanliness is atrocious, children left unattended in the swimming pool, no one looking after the safety of individuals… I’m amazed there hasn’t been a death quite frankly. After endlessly mentioning the lack of health and safety issues, they continue to be unresolved by both the leisure manager and the current manager of the hotel who is completely oblivious and couldn’t care less about the health and safety at the leisure club. I will never return is this Healthclub and will never take my gran...
In addition, I recommend staff training on fire safety procedures. There was a fire incident at 22:00hrs, but no one marshalled guests to the assembly point or knew how to silence the alarm panel after the chef dealt with the oven fire. As a former catering manager with 30 years of experience, I was surprised by the subpar food and service standards. The room was fine and the location was good. While I have been disappointed by staff in the past, I believe constructive feedback is important for improvement, which I shared with the team and reception staff. JG, now working in Health and Safety.
Staff overall were great, in particular Louise on the bar section, a credit to the hotel, polite friendly, and knowledgeable of the area, through her advice had a great weekend with places suggested. Throughout most of the couple of hours I was there even though she didnt stop working, from taking food and drink orders to serving. Efficient and professional and made my stay soo much more welcome.
I was a bit worried about booking here owing to other poor reviews. However, as I was staying in hotel nearby decided to take a chance. The food was lovely and the burger one of the best ever. They had no problem with slight changes to meal that I requested and the waitress was polite and attentive. The pudding was also lovely. The only gripe was the coffee was a bit on the strong side.
There is an abundance of migrant workers at this restaurant, causing many events and local memberships to be cancelled. The restaurant appears to have no consideration for long-standing local patrons who have been loyal members for years.
