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"We were upgraded to a standard room, which was really good. The room was fine but the lock on the window did not work. This was a concern because scaffolding was out side the window. Food was excellent. A good stay at a good price."
Phone: +448712210253
Address: Palace Rd, Buxton SK17 6AG, United Kingdom, Devonshire Rd, Buxton
City: Devonshire Rd, Buxton
Website: https://www.britanniahotels.com/hotels/palace-hotel-buxton/
Dishes: 0
Amenities: 3
Categories: 5
Reviews: 2440
Booked into the spa with my mum and arrived 15 minutes early before treatment was due to fill in required paperwork, change etc. We were directed through the hotel to the upstairs spa area and treatment rooms and found it deserted on arrival. One 'beautician ' did walk past, saw us and failed to engage. We waited for 5 minutes in reception and no-one arrived. I poked around and found a bathroom. The toilet was tiny and dirty with visible dirt around the taps and what appeared to be either faeces or blood smeared on the back of the door. The toilet paper dispenser was empty and there was a box of tissues open on top of the sink with an empty box slung in the window sill behind . I returned to...
Do Not Stay at This Hotel!!!! The worst hotel we have ever stayed in. From the moment we checked in the system crashed and we were passed to another receptionist who clearly didn’t want to be there. No one explained about evening meals or any extras we could have paid for like the on-site pool and spa or restaurant. The only extra we did pay for was the room twice as they took our payment twice. As apparently in the small print they do this at weekends we arrived on Friday). Did get a complimentary breakfast though because of the hassle, the room had nowhere proper to plug in the kettle. Room reminded us of a room in a care home room didn’t have a window compact room). There was empty wine g...
Arrived, no parking at all. Receptionist who sounded like she didn 't know what she was doing. We booked on booking.con, arrived after 6 hr drive to be told there is no booking when we did have one. Offered a room smaller than what we booked, no compensation at all or discount. We didn 't have a choice but to take the room. We go to the room, the double bed is the size of a single bed. Kettle has to be on the floor. Lifts that take 10mins to arrive, you press a floor button it goes the opposite direction, access to gym and pool times are wrong, in fact a door within the hotel with posters on each side of the door indicate different opening times for it which is very misleading. Just a bad ex...
For an old hotel, it's well kept. A good balance between old and new. Lifts are a little dated. They take forever, but I guess it's part of the experience. Rooms are quite big, and so are the bathrooms. Standard breakfast, to be honest, but all in all, a good stay.
We were upgraded to a standard room, which was really good. The room was fine but the lock on the window did not work. This was a concern because scaffolding was out side the window. Food was excellent. A good stay at a good price.
