I ordered teriyaki chicken and asked that the sauce be added on the chicken. I get home and the chicken is dry. I call the store and ask for the manager, the person on the phone (Stephanie) identifies themself as such. I explain and she replies ?there?snothing I can do over some sauce.? Then goes in to say I can drive back up for some. Given how far I live and how long I waitedin the drive thru my food would be cold by the time I get home and gas ain?t cheap!!! And IF I chose to come back you should atminimum replace my meal so my food would t be cold, which she stated she wouldn?t do. This attitude is absolutely unacceptable!!
Really? The manager said I could not get a refund at the window after they messed up my order. They had just tooken my money, I looked at my food and it was wrong so the receipt was sitting in my hand literally and he told me I had to call the number onthe back of the receipt to get a refund. That's the craziest thing I've ever heard of. I will not be coming back for suchinconvenience.
I really liked the convenience of the drive-thru option at this restaurant, which was a major bonus. However, there was some confusion when dealing with two people at the same time. Eventually, one person did take our order, but I believe this caused our order to be mixed up as we requested the sauce on the side but did not receive it. Besides that, the food was enjoyable.
So frustrating—this is a new situation, but they have Beijing Beef on the menu, or maybe they’re just too lazy to cook it. They should simply remove it from the menu. Every location in Hazelwood and Florissant has terrible service. I will only drive to the St. Charles location because they always have it there.
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Food was great. Speed of service wasn't terrible to get food. They were very pushy to package to go and bag up, even though we insisted we were eating in. Had to wait extended time to receive condiments and plastic ware. Would have rated higher ifcustomer service was a little better
The teriyaki chicken was dry and no sauce. No napkins or fortune cookies either. The staff at the drive thru was not friendly at all. In fact, they were slightly rude. 03/18/22 at approximately 6pm.
Food was good but they kept trying to bag up our food, told her several times we were staying. She copped an attitude. So yea, we got the evil stare And soy sauce is a problem with getting some.
I walked in and was promptly greeted with exceptional customer service by Nichole! I'm sure the team appreciates their dedication, but their efficiency and professionalism did not go unnoticed!
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Only been open about a month, do far so good. Good has always been hot with fast service.
No sauce on my teriyaki chicken. No napkins or fortune cookie.
