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"This was a pickup and my family?s order was okay. However, I ordered a flatbread. It was not cut, cold, and stale. It may have been sitting around for a couple of days until I ordered and it was thrown in a box. It was terrible!!!!"
Phone: +15858725470
Address: Towne Center at Webster, 935 Holt Rd. Webster, NY 14580, United States
City: Webster
Website: https://www.panerabread.com/en-us/cafe/locations/ny/webster/935-holt-rd
Monday: 07:00-21:00
Tuesday: 07:00-21:00
Wednesday: 07:00-21:00
Thursday: 07:00-21:00
Friday: 07:00-21:00
Saturday: 07:00-21:00
Sunday: 07:00-21:00
Dishes: 10
Amenities: 14
Categories: 5
Reviews: 1732
While I enjoy Panera I have been disappointed the past few months with cold food that I was told I could microwave when I went to the counter after one bite saying my souffle was cold. They hide the almond milk in webster and the place is not thecleanest. Staff is often complaining about their personal life and just not a great experience. The BBQ sandwich I had to stopordering because they don't like to put BBQ sauce on the few bits of chicken, it was my favorite and now its just sad. Theircoffee is blah but the decaf is actually good as I resorted to trying that. I am canceling my drink club because its not worthit unless you enjoy the same 4 choices.
I have had frustrating experiences at this Panera. Every time I have ordered something for delivery, if it even makes it all the way to my office, it is different; different ingredients missing, different amount of salad and even different dressings. Atthis point, when I place an order, I am so unsure of what the experience will be... I am no longer willing to risk it and be apatron at the Webster Panera. Not worth it.
Food was what we expected but the wait was ridiculous. When we arrived there was no line at the cash register so we anticipated a short wait. However the drive through line was so long and there were so many take out orders ahead of us. The cashier gave usno clue that we would have to wait over 25 minutes for soup and salad.
It is a Panera, so you probably know what to expect! Busy Saturday and we were warned that food was taking 20 minutes. We got our order in 15m. Our hot food was hot. French baguette were good. Tables were clean. The coffee was good as well. The crewbehind the counter was courteous and working efficiently.
This was a pickup and my family?s order was okay. However, I ordered a flatbread. It was not cut, cold, and stale. It may have been sitting around for a couple of days until I ordered and it was thrown in a box. It was terrible!!!!
