Panera Bread - Table reservation

I ordered a sandwich and requested a specific type of bread, but they forgot to change it. On the positive side, the chefs were very polite and accommodating about the mix-up. However, the large cups didn't have lids that fit properly. I ended up trying three different lids with another customer before I asked the staff for help. They were aware of the issue but didn’t have a practical solution. On the bright side, both the sandwich and the soup were tasty. The bathroom was decent, but there were no towels available. Fortunately, a helpful employee with me found something and tore it for me to use.

• Useful
• Not Useful
• Reply

there before 8:00 clock and only 1 employees who order with 4 customers in line. more employees came at 8 o'clock. coffee, bagel and 2 eggs with speck easy. have ordered this in the past without problems. problem this time. charged for egg sandwich without brot. I have a cooked hard and 2 small pieces speck. coffee (light roast) was only warm and got only 1/2 cup before it was empty. the coffee musts were refilled 10 minutes later. Bagel was good. over $13 for this disappointing breakfast. I think it is up to country-wide supply problems and shortages of work. the new norm.

• Useful
• Not Useful
• Reply

I have never experienced such poor customer service at a Panera as I did tonight. I understand that there can be delays due to a shortage of staff, but missing half of our order is unacceptable. When I called to address the missing items, I overheard the staff talking about rude customers from previous days and years. Additionally, they ran out of bread. After returning home for the second time, I discovered that my order was STILL incorrect— I had ordered a sandwich without onions, and it came with onions. We will not be coming back to this location.

• Useful
• Not Useful
• Reply

I used to like the food, but it has really gone down hill. The last two times I ordered from them in person, they were out of ingredients and asked me if it was okay. No, it's not okay and I am really sick of people saying it's because of supply chain. That is border lining on an excuse to not purchase what they need. I also purchased a fruit ring pizza and it was so stale I just threw it away. It should have been half price, but it wasn't. That was it for me, I won't go back. Book a table now

• Useful
• Not Useful
• Reply

I ordered a breakfast sandwich and coffee for delivery, and despite leaving a generous tip, the sandwich was made with subpar avocado, so I had to remove it. Additionally, my coffee never arrived. It took 40 minutes to get the coffee resolved. Instead of a refund, they credited my account, which meant I had to pay an extra dollar to have it delivered. While a dollar isn’t a huge amount, it’s frustrating after spending nearly $30 on my meal.

• Useful
• Not Useful
• Reply

Stopped by this place for lunch since I was visiting the area on a day trip. Should?ve kept going because I placed my order and specifically ordered a tuna sandwich without tomato. I was called to pick up the order and there was a big slice of tomato in the middle of the sandwich. The bread was so tough I could hardly chew it. The potato chips were stale. The only good part of the meal was the soda and how can you mess that up?????

• Useful
• Not Useful
• Reply

As usual they were out of some ingrediant in a sandwhich, this time the roasted turkey! So they put on regular turkey and charged the same. They have been getting lighter and lighter onbthe meet they put on and this was no exception. Should of just called it a bread sandwhich not a roasted turkey and avocado

• Useful
• Not Useful
• Reply

Have not been to Breadco for quite some time. Menu definitely changed. Tried 'new ' spicy chicken. Not spicy. The bun was good but way to BIG. Needed help: lettuce tomato,sauce,cheese, flavor. Guest had salad, not sure there was ANY dressing on salad. Book a table now

• Useful
• Not Useful
• Reply