Friday after Thanksgiving I went to this Panera and had the best experience. I was in the drive through and my sandwich didnt get put in the bag which I usually check but did not this time. I went back to get it (feeling a little annoyed and hungry). The manager went over and above to make it right. He provided excellent customer service. I would hire him 10 times over. I wish I had gotten his name but it was around 630pm on Friday the 24th. Thank you to him for showing care in his work which is extremely rare nowadays.
The food at the restaurant was very good. The standout was when the manager, Caleb, resolved the issue with my gift card not working. He also went out of his way to assist another customer who had ordered a soup that was not included in their meal. Despite the customer being allergic to something in the soup, Caleb made the exception to swap it out for something else. This level of service is rare to find nowadays. It's hard to come across such attentive and high-quality service like what Caleb provided.
I stopped yesterday and found a $6.99 special. Although the almond chicken salad was a bit light on almonds, the taste was great. If the ratio of lettuce and bread to the actual filling was a bit more blanced it would be excellant, but skimping was obvious. The creamed chicken and wild rice soup was awesome, full of flavor, and ingredients. Next time I will enjoy a larger potion of soup only. The lower rating is due to the lack of cleanliness. Tables were unclean and the floors were a mess.
As a regular customer at Panera, I enjoy the food and find the service to be consistently excellent. However, I was disappointed by the portion size of the steak and cheddar sandwich, especially considering its high price of nearly $15. I have attached a photo for reference. I believe that for the price, customers should receive a more substantial sandwich. I hope that the restaurant can improve and ensure that customers are getting their money's worth in the future.
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A wonderful place with plenty of seating both inside and out, and the staff were very friendly and did a fantastic job
best suppen and sandwiches, but for busy times. almost impossible to find a place!
Ordered lunch for my family. Service was fast and just right.
This restaurant is a great spot to relax and enjoy a meal!
Book a table now
Great time with my daughter granddaughter. Woo hoo!!!
Just love it good food every time
2 Flatbread Pizza Family Feast With Vanilla Cinnamon Rolls
3 Flatbread Pizza Family Feast With Vanilla Cinnamon Rolls
Napa Almond Chicken Sandwich Chicken Wild Rice Soup
Smokehouse Bbq Chicken Sandwich Creamy Tomato Soup
4 Flatbread Pizza Family Feast With Cookies
Half Citrus Asian Crunch Salad With Chicken
The Chef's Chicken Sandwiches Family Feast
Classic Grilled Cheese Creamy Tomato Soup
Strawberry Poppyseed Salad With Chicken
Chipotle Chicken Bacon Flatbread Pizza
