East Greenbush location (next to Walmart). STAY AWAY!!! Food had foreign substances in it (see pics). There were gelatinous white chunks in the soup. Very unsettling to my wife as she only discovered when she was halfway through eating. I tried to work with Panera to understand what was in the soup and they were rude and dismissive. I was especially concerned because my wife has allergies. When I told the supervisor (Tessa) my wife could have died, her exact response “I do not care.” Uncommon Grounds will be opening in East Greenbush soon. They have higher standards, better services, and higher quality food. I hope they put the East Greenbush Panera location out of business. Terrible service...
Fantastic customer service. Both women working were extremely nice, one grabbed me a cup so I could get my coffee and the other called me up after ordering (I used the kiosk) to apologize and tell me they didn’t have what I originally ordered. She offered to make me something different and really went above and beyond to take care of me as a customer. On top of that the restaurant was clean and stocked everything in else a customer could need. I work very close by and will be back! Thanks for the great service! Service: Takeaway Meal type: Breakfast Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5
Cream of chicken and wild rice soup was 75% broth, 20% onions, 3% carrots and 2% chicken not a single grain of rice. Salads were nominally correct, although requested customization on southwest chicken salad wasn’t done. Only went here because I had a gift card to use up, so I didn’t have high expectations. The app is annoying to use slow and clunky. At least the food was ready when I got there. Service: Takeaway Meal type: Lunch Price per person: $10–20 Food: 2 Service: 4
This location was horrible. Dirty bathrooms, rude boisterous cashier, and trash food all over the floors throughout. Food was as expected delicious. But they need to clean up this place. Service: Dine in Meal type: Lunch Price per person: $1020 Food: 3 Service: 1 Atmosphere: 1 Recommended dishes: Broccoli Cheddar Soup, Variety of Panera Sandwiches
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Food is good, but the guy who is calling out orders is extremely rude. I went up to grab my order and he made bratty comments about how he “called it out a few times” and I know for a fact it wasn’t because I was standing there! It’s not difficult to be kind to others. Food: 4 Service: 1 Atmosphere: 2
This place is so gross. Its overpriced cafeteria food that is made of plastic. Everything there tastes like feet. This place has gone so far downhill. Even the workers are rude and pathetic. Dont go there. Service: Dine in Meal type: Lunch Price per person: $10–20 Food: 1 Service: 1 Atmosphere: 1
Service: Takeaway Meal type: Lunch Price per person: $10–20 Food: 5 Service: 4 Atmosphere: 4 Recommended dishes: Mac Cheese, Toasted Garden Caprese, Hearty Fireside Chili Rustic Baked Potato Soup Vegetarian offerings: Vegetarian menu or section
Love them Meal type: Lunch Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Greek Salad, Sandwich and Soup Mac, Broccoli Cheddar Soup, Mac Cheese
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Meal type: Lunch Price per person: $10–20 Recommended dishes: Mac Cheese, Chips Parking space: Plenty of parking Parking options: Free of charge parking lot
Service: Takeaway Meal type: Lunch Price per person: $10–20 Food: 2 Service: 3 Atmosphere: 2
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