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"I love panera all year around but fall with squash soups its just my favorite ????"
Phone: (+1)2013680752
Address: 165 W State Rt 4, Paramus, NJ 07652, United States
City: Paramus
Dishes: 100
Categories: 5
Reviews: 1387
My recent experience at Panera was a little underwhelming. In a few words, it lacked in value for the portion sizes and wait time. As reference, I visited around 2PM Sunday. There was less foot traffic due to Blue Laws. I arrived when no one else wasordering. I had ordered the Chipotle Chicken Avocado Melt, Broccoli Cheddar Mac Cheese. This combo came with a free bag ofchips. I also ordered the Strawberry Banana Smoothie and an Orange Scone. The total came out to approximately $20. We arrivedaround 2PM and our food arrived about 30 minutes later. The wait was pretty abnormal and the tables weren't clean, with crumbsand salt everywhere. You would overhear the voices of dissatisfied customers...
I picked up my order after ordering from my phone. Once I arrived home, I realized that they forgot my sandwich. I went back and told the cashier girl that they forgot a part of my order. It?s my fault for not letting the manager know first, but whatshocked me was the cashier?s initial response. She asked if I ate the sandwich instead of apologizing. It?s the most absurdquestion that I?ve ever heard. Why would I bother wasting my time for a piece of sandwich that?s the size of my fist. This was avery unprofessional response, and I won?t be coming back here.terrible place.
While waiting for my food, the employees engaged in a profanity laced altercation in the presence of the GM who did nothing. He then asked the employee to handle an order and she scoffed at him and told him to ask someone else. This same employee then tookpeoples bag of food and lightly tossed it towards them while glaring at us with distain. Im sorry but the girl with thatatrocious attitude should be released from her job. She has no business being in customer service. Setting a horrendous examplefor this location!
Great service and good comes out quick. Place it kept pretty clean. My only frustration with this place is how loud the music is and the obnoxious playlist. Mainstream music is fine but why so loud ? You can?t sit and have a conversation with the otherperson. This isn?t a retail store; it?s supposed to be a restaurant.
I love panera all year around but fall with squash soups its just my favorite ????
