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"Quick bite"
Phone: +16369461701
Address: 2079 Zumbehl Road, Saint Charles, 63303, United States Of America
City: Charles
Website: https://www.panerabread.com/en-us/cafe/locations/mo/st-charles/2079-zumbehl-road
Monday: 06:00 -21:00
Tuesday: 06:00 -21:00
Wednesday: 06:00 -21:00
Thursday: 06:00 -21:00
Friday: 06:00 -21:00
Saturday: 06:00 -21:00
Sunday: 06:00 -21:00
Dishes: 4
Categories: 5
Reviews: 263
I was extremely disappointed with my experience ordering 2 bagel packs for Christmas this year. I ordered on 12/16 for pick up on 12/21 at 11:30am. No problems ordering online. However, a half hour before my scheduled pick-up time on 12/21, I was called by the store to say my order had fallen through the cracks somehow and would not be ready on time. I had given myself a few days before the holiday to avoid going in on their no doubt busiest days, so I wasn 't concerned at that point. Mistakes happen and I recognize the holidays are hectic. They promised my bagels would be put in the next bakery order and would be ready by 2pm at the latest on 12/21. We were already going to the store for lu...
Arrived at 8pm on Saturday 1/27 as my hubs just had emergency dental surgery and needed something soft, like soup. Upon sitting on the bench while our order was being made, a young female employee started yelling through the store how she was tired of working and they were closed, yet closing was an hour away. We overheard them yelling about no bacon left to make orders. Got home, I paid $14 for two pieces of bread with a slice of cheese and slice of avocado, even though I ordered their new bacon sandwich. This establishment has really gone down hill, the last 3 orders have been wrong, floors and ceilings are gross and customer service is non existent. Don't waste your money here.
I am a member of the sip club. Most mornings I go in here to fill my coffee cup and almost every morning at 7:30 the hazelnut coffee is empty. I really don't like the other varieties. My question is: Why do they wait for a customer to tell them the coffee is out at this time of the morning? I want to get in and out ASAP, not wait for them to replace it and flag down an employee running around! They should be checking it. It is a coffee house, after all.
