"The drive thru was closed for some reason, whatever no big deal. Go inside and it’s absolutely filthy. They are out of everything and the employees were rude and goofing off the entire time. Will never go back."
The worst restaurant around. Not even the worst panera. I’m not kidding this when I say they have never once gotten my order correct. This is the 6th time in a row they have forgotten either my soup, my sandwich, or something else that I’ve ordered. And then they tell me that I have to drive all the way back there to get a refund because it is a violation of my “privacy” to give me a refund over the phone…what?! That doesn’t even make sense. So just drive 15 min back there, let my food get cold, drive 15 min back to my house just to get money back for something they didn’t give me…AGAIN! Trust me when I say this- do not go here. Don’t even get delivery from here, you will get 50% of your ord...
We have consistently had a negative experience every time we visit this restaurant (I'm not sure why we continue to return). The surfaces are never clean and the food is of poor quality. Our meal was left sitting on the counter and became cold, prompting me to inquire about our order status since our name was never called. The receipt was not printed, indicating that none of the staff knew it was our order. We will not be returning to this particular Panera location.
Store is so understaffed there’s a 30min wait every time you go in the location. Your poor staff is working themselves like dogs because you’re in ability to hire people or retain staff. I’ve seen multiple customers leave because of the wait times, including myself. Signed up for your sip club wasn’t even able to use it because it would be a 10 minute wait just to get a cup. I don’t know if this is a franchise location or corporately owned. But do better.
Panera always has great food and friendly employees, but this location and the one in Cold Spring have gone downhill since the pandemic. The places are downright dirty. There is always food/trash on the floor under the tables. The table was wiped down today, but the back of the booth seat was disgusting. And the soda machines are really sketchy. They are sticky and dirty on the outside so I assume the insides are less to be desired too.
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Order lunch from this location with other co-workers. When they got back to the office noticed soup was cold, sandwiches were half-sized and not full. Baguettes and bakery items were just thrown in the bag and not put in in type of container; icing was all over the utensils. When I called and explained the situation Jimmy, hung up on me and I to call back to get a refund. Horrible experience!
I have never experienced such inconsistency at a restaurant before. The chicken is cold 70% of the time, portion sizes vary greatly and are usually quite small. They also seem to hire inexperienced staff to be politically correct. The only reason I continue to dine here is because the ingredients are healthier than other restaurants, but the staff could benefit from more training.
Visited the Newport Pavilion location today, was grossed out by the cold beverage area. The cold beverage area has dried stuff on the counter, drink dispensers looked dirty and the condiment area underneath looked dirty too. The women’s restroom needs a major cleaning. Staff was nice and food ok but I don’t think I’ll go back.
Terrible place to eat. Most menu items were unavailable, the soup was suspiciously similar to Progresso canned soup, the steak and cheese sandwich (all that was available but not on wheat bread) was tiny, and last but not least, there was no ice available in the lobby at the drink station. Awful and pricey, never going back.
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I recently visited this restaurant and was greeted by a friendly young man at the register. Unfortunately, my experience went downhill from there. I ordered a bagel toasted dark, but it came out barely toasted. While it may seem like a small issue, I can't stand bagels that are doughy.
The drive thru was closed for some reason, whatever no big deal. Go inside and it’s absolutely filthy. They are out of everything and the employees were rude and goofing off the entire time. Will never go back.
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