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"I placed an online order for pickup and discovered a bug in my food."
Phone: +18599166049,+18553726372
Address: Panera Bread, 622 Buttermilk Pike Suite A, Crescent Springs, KY 41017, USA, 41017-1302, United States
City: Crescent Springs
Website: https://www.panerabread.com/en-us/cafe/locations/ky/crescent-springs/622-buttermilk-pike
Monday: 06:00-21:00
Tuesday: 06:00-21:00
Wednesday: 06:00-21:00
Thursday: 06:00-21:00
Friday: 06:00-21:00
Saturday: 06:00-21:00
Sunday: 07:00-20:00
Dishes: 100
Amenities: 10
Categories: 5
Reviews: 1715
I am not a fan of the way I am treated by the older lady with the short hair at this restaurant, especially in the mornings. It feels like she is staring at me and judging me, making me feel unwelcome. As a black customer, I am sensitive to these situations. She often mistakes me for a delivery person and doesn't treat me like a regular customer, despite my Sip Club account. This has happened multiple times. The service can be hit or miss, depending on who is working. The drive-thru service is decent, but I wish I could enjoy the same experience inside the restaurant as other customers.
It certainly feels like a new location, or one that's recently received an modernisation. Food is presented well, but didn't taste as fresh (salad) as I'm used to. Eg the Fuji apple tasted chewey and not crispy as I'm used to. Lots of seating and a drive-throughWheelchair accessibility: Step free access
My meal was fresh and delicious. I will definitely be coming back for another drive-thru carry-out order. - Paul T.
Shout out to Kim in Panera, She always have a pleasant demeanor. Very clean eating establishment.
