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"The place is amazing, the golf course is spectacular and the attention is superior. This hotel surpassed my expectations. The room are very comfortable and spacious and the views from the room as well the restaurant are very relaxing and peacefull"
Phone: (+1)7604481234
Address: 7100 Aviara Resort Dr, Carlsbad, United States Of America
City: Carlsbad
Sunday: 11:00-15:00
Dishes: 12
Amenities: 22
Categories: 5
Reviews: 841
I hardly ever complain and understand that no facility or service is ever perfect, however when multiple issues arise without remedy, it hinders the customer experience. Here are several things would like to convey 1. I kindly requested prior to my arrival as I am allergic to certain animals and hotel assured, they will “Deep clean” upon arrival into my room I noticed 1/4 inch of dust on the vents and suction area, 1/4 inch dust on bathroom vent. So I asked front staff who was very courteous and responsive that he would send somebody to at least vacuum , change out the hvac filter. That day nothing happened, day 2 still nothing, checked out, still nothing. Throats itchy all night, so took bu...
I had booked the wrong date but I didn't realize it until we showed up at the hotel because I was visiting family the day before. BUT I NEVER received a email telling me its time to check in etc. to alert the hotel my dates where wrong. Upon arrival there was no effort made to help me and my family get a room for Saturday night. Nothing not a refund, not a credit for later time not even a resort dining credit! nothing! that has NEVER happened to me in all my years of working with hotels that nothing was offered to maintain some level of customer service wince the room was able to be resold but no kindness showed towards me. I never felt comfortable or welcome from them it was like I was not...
Beautiful hotel, nice rooms, great amenities but always feels overcrowded and overbooked. The kids pool area is nearly impossible to find an open chair on weekends and always packed. Adult pool however is nearly empty. Staff is super nice and helpful.Rooms: 5/5
This place is amazing with amazing service. I want to Thank everyone that works there. From check-in to the pool throughout the entire property the staff was very attentive and provide a great service and the amenities were just amazing throughout the property.
The place is amazing, the golf course is spectacular and the attention is superior. This hotel surpassed my expectations. The room are very comfortable and spacious and the views from the room as well the restaurant are very relaxing and peacefull
